Bouts / LiveAgent vs Tidio
LiveAgent vs Tidio
Red cornerLiveAgent
$15 per agent a month, billed annually, or $19 month to month (Small business)
Blue cornerTidio
$24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter)
Tidio wins 4–1 at 10 agents (clear win). LiveAgent takes desk basics; Tidio takes the bill, AI, security and user verdict; one round is even.
The judges' card
| Round | LiveAgent | What happened | Tidio |
|---|---|---|---|
| Round 1The bill | At 10 agents with AI on: LiveAgent $150 (an AI price is not public), Tidio $583 a month. Tidio's bill is complete and the other is not, so Tidio takes the round. | W | |
| Round 2Price tags | = | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. | = |
| Round 3AI | Tidio offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Tidio takes the round. | W | |
| Round 4Desk basics | W | LiveAgent offers all that plus phone and messaging apps; Tidio offers email plus one more channel. LiveAgent takes the round. | |
| Round 5Security | Tidio offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. Tidio takes the round. | W | |
| Round 6User verdict | On G2: LiveAgent 4.5 from 1,537 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round. | W | |
| Rounds won | 1 | Tidio wins, 1 even | 4 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- LiveAgent
- $45
- Tidio
- $199
3 agents, 750 conversations a month. Tidio wins 4–1.
Mid-size team
- LiveAgent
- $150
- Tidio
- $583
10 agents, 2,500 conversations a month. Tidio wins 4–1.
Large team
- LiveAgent
- $375
- Tidio
- —
25 agents, 6,250 conversations a month. Tidio wins 3–2.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: LiveAgent Small business; Tidio Growth + Lyro AI Agent.
Tale of the tape
| Quality Unit | Made by | Tidio |
|---|---|---|
| per agent | Pricing | per conversation |
| $15 per agent a month, billed annually, or $19 month to month (Small business) | Paid plans from | $24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter) |
| Small business | Plan we priced | Growth + Lyro AI Agent |
| $45 | 3 agents, AI on | $199 |
| $150 | 10 agents, AI on | $583 |
| $375 | 25 agents, AI on | — |
| Billed in FlowHunt credits: €50 a month for 50 credits, €120 for 120, €500 for 500; no USD price published | AI agent price | From $39 a month for 50 Lyro conversations ($32.50 billed annually), up to $700 for 1,000 ($583.33 billed annually); Contact for pricing |
| Email, Live chat, Phone, WhatsApp, Social | Channels | Email, Live chat, WhatsApp, Social |
| No | Free plan | 50 billable conversations a month, 10 seats and 50 one-time Lyro conversations |
| 30 days | Free trial | 7 days |
| Yes | Monthly billing | Yes |
| None published | Audit reports | SOC 2 Type II |
| US-only or Europe-only hosting, with AWS regions in Germany, Ireland, Northern California and Singapore | Data hosting | Data mainly processed on servers in the EEA; some data is transferred to the US |
| 4.5 (1,537) | G2 rating | 4.6 (1,962) |
| 4.7 (1,789) | Capterra rating | 4.7 (590) |
Questions
Which is better, LiveAgent or Tidio?
Tidio wins 4–1 at 10 agents (clear win). LiveAgent takes desk basics; Tidio takes the bill, AI, security and user verdict; one round is even.
Is LiveAgent cheaper than Tidio?
At 10 agents with the AI agent and agent assist on, LiveAgent comes to $150 a month and Tidio to $583, from list prices. Tidio takes the bill round.
Which has the better AI, LiveAgent or Tidio?
Tidio offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Tidio takes the round.
