Help Desk Battles

Bouts / Rankings

Rankings

Each help desk's record across all 66 bouts, ranked by wins with a draw counting as half a win. The main table is the mid-size team (10 agents); smaller and larger teams change only the bill round.

#Help deskW–L–DRounds won–lost
1Intercom11–0–035–10
2Salesforce Service Cloud7–1–330–16
3HubSpot Service Hub7–1–326–17
4Front7–2–229–16
5Gorgias5–1–530–19
6Freshdesk6–5–025–22
7Zendesk5–5–125–23
8Tidio3–6–224–25
9Jira Service Management2–6–318–25
10Help Scout2–8–115–27
11LiveAgent1–10–010–39
12Zoho Desk0–11–012–40

Small team

3 agents, 750 conversations a month.

#Help deskW–L–D
1Intercom11–0–0
2HubSpot Service Hub8–1–2
3Salesforce Service Cloud7–1–3
4Front8–2–1
5Freshdesk6–4–1
6Gorgias4–3–4
7Zendesk5–5–1
8Tidio3–6–2
9Jira Service Management2–6–3
10Help Scout2–8–1
11LiveAgent1–10–0
12Zoho Desk0–11–0

Large team

25 agents, 6,250 conversations a month.

#Help deskW–L–D
1Intercom11–0–0
2HubSpot Service Hub8–1–2
3Salesforce Service Cloud7–1–3
4Front7–2–2
5Gorgias5–1–5
6Freshdesk6–5–0
7Zendesk5–5–1
8Jira Service Management3–6–2
9Help Scout2–7–2
10Tidio1–8–2
11LiveAgent1–10–0
12Zoho Desk0–10–1