# Help Desk Battles > Help desks compared head to head in six rounds. Every round follows a published rule; the help desk that wins more rounds wins the bout. Facts checked 2026-10-08. ## How a bout is decided - Round 1, The bill: The lower monthly bill wins if it is at least 10% lower; closer than that, the round is even. A bill that leaves out an AI price the vendor doesn't publish can't beat a complete bill. - Round 2, Price tags: The more open price list wins; the same tier is even. - Round 3, AI: The more capable AI, going by each vendor's documentation, wins; the same tier is even. - Round 4, Desk basics: The fuller set of channels and workflow tools wins; the same tier is even. - Round 5, Security: The stronger set of audit reports and data promises wins; the same tier is even. - Round 6, User verdict: The higher G2 rating wins if the gap is 0.1 or more and both have at least 100 reviews there. Otherwise Capterra decides on the same terms. If neither settles it, the round is even. - The headline result is for 10 agents. Bills are USD list prices with the AI agent resolving 20% of 250 conversations per agent a month and agent assist for every agent. - Facts come from vendor pricing pages, documentation, trust centers, G2 and Capterra. Vendor claims never decide a round. No hands-on testing. ## Rankings (10 agents) 1. [Intercom](https://helpdeskbattles.com/fighters/intercom): 11–0–0 2. [Salesforce Service Cloud](https://helpdeskbattles.com/fighters/salesforce-service-cloud): 7–1–3 3. [HubSpot Service Hub](https://helpdeskbattles.com/fighters/hubspot-service-hub): 7–1–3 4. [Front](https://helpdeskbattles.com/fighters/front): 7–2–2 5. [Gorgias](https://helpdeskbattles.com/fighters/gorgias): 5–1–5 6. [Freshdesk](https://helpdeskbattles.com/fighters/freshdesk): 6–5–0 7. [Zendesk](https://helpdeskbattles.com/fighters/zendesk): 5–5–1 8. [Tidio](https://helpdeskbattles.com/fighters/tidio): 3–6–2 9. [Jira Service Management](https://helpdeskbattles.com/fighters/jira-service-management): 2–6–3 10. [Help Scout](https://helpdeskbattles.com/fighters/help-scout): 2–8–1 11. [LiveAgent](https://helpdeskbattles.com/fighters/liveagent): 1–10–0 12. [Zoho Desk](https://helpdeskbattles.com/fighters/zoho-desk): 0–11–0 ## Bouts - [Freshdesk vs Front](https://helpdeskbattles.com/freshdesk-vs-front): Front wins 2–1 - [Freshdesk vs Gorgias](https://helpdeskbattles.com/freshdesk-vs-gorgias): Gorgias wins 2–1 - [Freshdesk vs Help Scout](https://helpdeskbattles.com/freshdesk-vs-help-scout): Freshdesk wins 3–1 - [Freshdesk vs HubSpot Service Hub](https://helpdeskbattles.com/freshdesk-vs-hubspot-service-hub): HubSpot Service Hub wins 3–2 - [Freshdesk vs Intercom](https://helpdeskbattles.com/freshdesk-vs-intercom): Intercom wins 4–1 - [Freshdesk vs Jira Service Management](https://helpdeskbattles.com/freshdesk-vs-jira-service-management): Freshdesk wins 2–1 - [Freshdesk vs LiveAgent](https://helpdeskbattles.com/freshdesk-vs-liveagent): Freshdesk wins 4–1 - [Freshdesk vs Salesforce Service Cloud](https://helpdeskbattles.com/freshdesk-vs-salesforce-service-cloud): Salesforce Service Cloud wins 3–2 - [Freshdesk vs Tidio](https://helpdeskbattles.com/freshdesk-vs-tidio): Freshdesk wins 3–2 - [Freshdesk vs Zendesk](https://helpdeskbattles.com/freshdesk-vs-zendesk): Freshdesk wins 3–2 - [Freshdesk vs Zoho Desk](https://helpdeskbattles.com/freshdesk-vs-zoho-desk): Freshdesk wins 3–1 - [Front vs Gorgias](https://helpdeskbattles.com/front-vs-gorgias): Draw, 2–2 - [Front vs Help Scout](https://helpdeskbattles.com/front-vs-help-scout): Front wins 3–1 - [Front vs HubSpot Service Hub](https://helpdeskbattles.com/front-vs-hubspot-service-hub): HubSpot Service Hub wins 3–2 - [Front vs Intercom](https://helpdeskbattles.com/front-vs-intercom): Intercom wins 3–2 - [Front vs Jira Service Management](https://helpdeskbattles.com/front-vs-jira-service-management): Front wins 2–1 - [Front vs LiveAgent](https://helpdeskbattles.com/front-vs-liveagent): Front wins 4–0 - [Front vs Salesforce Service Cloud](https://helpdeskbattles.com/front-vs-salesforce-service-cloud): Draw, 2–2 - [Front vs Tidio](https://helpdeskbattles.com/front-vs-tidio): Front wins 3–1 - [Front vs Zendesk](https://helpdeskbattles.com/front-vs-zendesk): Front wins 3–2 - [Front vs Zoho Desk](https://helpdeskbattles.com/front-vs-zoho-desk): Front wins 4–0 - [Gorgias vs Help Scout](https://helpdeskbattles.com/gorgias-vs-help-scout): Gorgias wins 3–1 - [Gorgias vs HubSpot Service Hub](https://helpdeskbattles.com/gorgias-vs-hubspot-service-hub): Draw, 2–2 - [Gorgias vs Intercom](https://helpdeskbattles.com/gorgias-vs-intercom): Intercom wins 3–2 - [Gorgias vs Jira Service Management](https://helpdeskbattles.com/gorgias-vs-jira-service-management): Draw, 2–2 - [Gorgias vs LiveAgent](https://helpdeskbattles.com/gorgias-vs-liveagent): Gorgias wins 5–0 - [Gorgias vs Salesforce Service Cloud](https://helpdeskbattles.com/gorgias-vs-salesforce-service-cloud): Draw, 3–3 - [Gorgias vs Tidio](https://helpdeskbattles.com/gorgias-vs-tidio): Gorgias wins 2–1 - [Gorgias vs Zendesk](https://helpdeskbattles.com/gorgias-vs-zendesk): Draw, 3–3 - [Gorgias vs Zoho Desk](https://helpdeskbattles.com/gorgias-vs-zoho-desk): Gorgias wins 4–1 - [Help Scout vs HubSpot Service Hub](https://helpdeskbattles.com/help-scout-vs-hubspot-service-hub): HubSpot Service Hub wins 2–1 - [Help Scout vs Intercom](https://helpdeskbattles.com/help-scout-vs-intercom): Intercom wins 4–1 - [Help Scout vs Jira Service Management](https://helpdeskbattles.com/help-scout-vs-jira-service-management): Draw, 2–2 - [Help Scout vs LiveAgent](https://helpdeskbattles.com/help-scout-vs-liveagent): Help Scout wins 2–1 - [Help Scout vs Salesforce Service Cloud](https://helpdeskbattles.com/help-scout-vs-salesforce-service-cloud): Salesforce Service Cloud wins 3–1 - [Help Scout vs Tidio](https://helpdeskbattles.com/help-scout-vs-tidio): Tidio wins 2–1 - [Help Scout vs Zendesk](https://helpdeskbattles.com/help-scout-vs-zendesk): Zendesk wins 3–2 - [Help Scout vs Zoho Desk](https://helpdeskbattles.com/help-scout-vs-zoho-desk): Help Scout wins 2–1 - [HubSpot Service Hub vs Intercom](https://helpdeskbattles.com/hubspot-service-hub-vs-intercom): Intercom wins 2–0 - [HubSpot Service Hub vs Jira Service Management](https://helpdeskbattles.com/hubspot-service-hub-vs-jira-service-management): HubSpot Service Hub wins 3–2 - [HubSpot Service Hub vs LiveAgent](https://helpdeskbattles.com/hubspot-service-hub-vs-liveagent): HubSpot Service Hub wins 4–1 - [HubSpot Service Hub vs Salesforce Service Cloud](https://helpdeskbattles.com/hubspot-service-hub-vs-salesforce-service-cloud): Draw, 1–1 - [HubSpot Service Hub vs Tidio](https://helpdeskbattles.com/hubspot-service-hub-vs-tidio): Draw, 2–2 - [HubSpot Service Hub vs Zendesk](https://helpdeskbattles.com/hubspot-service-hub-vs-zendesk): HubSpot Service Hub wins 2–1 - [HubSpot Service Hub vs Zoho Desk](https://helpdeskbattles.com/hubspot-service-hub-vs-zoho-desk): HubSpot Service Hub wins 4–1 - [Intercom vs Jira Service Management](https://helpdeskbattles.com/intercom-vs-jira-service-management): Intercom wins 3–0 - [Intercom vs LiveAgent](https://helpdeskbattles.com/intercom-vs-liveagent): Intercom wins 4–0 - [Intercom vs Salesforce Service Cloud](https://helpdeskbattles.com/intercom-vs-salesforce-service-cloud): Intercom wins 2–1 - [Intercom vs Tidio](https://helpdeskbattles.com/intercom-vs-tidio): Intercom wins 3–2 - [Intercom vs Zendesk](https://helpdeskbattles.com/intercom-vs-zendesk): Intercom wins 2–0 - [Intercom vs Zoho Desk](https://helpdeskbattles.com/intercom-vs-zoho-desk): Intercom wins 5–1 - [Jira Service Management vs LiveAgent](https://helpdeskbattles.com/jira-service-management-vs-liveagent): Jira Service Management wins 3–1 - [Jira Service Management vs Salesforce Service Cloud](https://helpdeskbattles.com/jira-service-management-vs-salesforce-service-cloud): Salesforce Service Cloud wins 4–1 - [Jira Service Management vs Tidio](https://helpdeskbattles.com/jira-service-management-vs-tidio): Draw, 2–2 - [Jira Service Management vs Zendesk](https://helpdeskbattles.com/jira-service-management-vs-zendesk): Zendesk wins 2–1 - [Jira Service Management vs Zoho Desk](https://helpdeskbattles.com/jira-service-management-vs-zoho-desk): Jira Service Management wins 3–2 - [LiveAgent vs Salesforce Service Cloud](https://helpdeskbattles.com/liveagent-vs-salesforce-service-cloud): Salesforce Service Cloud wins 4–1 - [LiveAgent vs Tidio](https://helpdeskbattles.com/liveagent-vs-tidio): Tidio wins 4–1 - [LiveAgent vs Zendesk](https://helpdeskbattles.com/liveagent-vs-zendesk): Zendesk wins 4–1 - [LiveAgent vs Zoho Desk](https://helpdeskbattles.com/liveagent-vs-zoho-desk): LiveAgent wins 3–1 - [Salesforce Service Cloud vs Tidio](https://helpdeskbattles.com/salesforce-service-cloud-vs-tidio): Salesforce Service Cloud wins 3–2 - [Salesforce Service Cloud vs Zendesk](https://helpdeskbattles.com/salesforce-service-cloud-vs-zendesk): Salesforce Service Cloud wins 2–1 - [Salesforce Service Cloud vs Zoho Desk](https://helpdeskbattles.com/salesforce-service-cloud-vs-zoho-desk): Salesforce Service Cloud wins 4–0 - [Tidio vs Zendesk](https://helpdeskbattles.com/tidio-vs-zendesk): Zendesk wins 3–2 - [Tidio vs Zoho Desk](https://helpdeskbattles.com/tidio-vs-zoho-desk): Tidio wins 4–2 - [Zendesk vs Zoho Desk](https://helpdeskbattles.com/zendesk-vs-zoho-desk): Zendesk wins 4–2 ## Machine-readable - https://helpdeskbattles.com/battles.json: every bout, round and bill - https://helpdeskbattles.com/-vs-.md: each bout as Markdown ## Citing Quote freely; please name Help Desk Battles and link the bout you used.