Zendesk
Zendesk by Zendesk has a 5–5–1 record against the other 11 help desks at 10 agents, ranked #7 of 12. It wins 25 rounds and loses 23.
Zendesk retires AI agents - Essential, the legacy bot builder and autoreplies with articles on December 10, 2026, so older bots must move to the current AI agents.
The real bill
Small team
- Suite Professional
- $675
3 agents, 750 conversations a month; $225 per agent.
Mid-size team
- Suite Professional
- $2,250
10 agents, 2,500 conversations a month; $225 per agent.
Large team
- Suite Professional
- $5,625
25 agents, 6,250 conversations a month; $225 per agent.
