{"publisher":"Help Desk Battles","checked":"2026-10-08","currency":"USD","rankings":[{"id":"intercom","name":"Intercom","wins":11,"losses":0,"draws":0},{"id":"salesforce-service-cloud","name":"Salesforce Service Cloud","wins":7,"losses":1,"draws":3},{"id":"hubspot-service-hub","name":"HubSpot Service Hub","wins":7,"losses":1,"draws":3},{"id":"front","name":"Front","wins":7,"losses":2,"draws":2},{"id":"gorgias","name":"Gorgias","wins":5,"losses":1,"draws":5},{"id":"freshdesk","name":"Freshdesk","wins":6,"losses":5,"draws":0},{"id":"zendesk","name":"Zendesk","wins":5,"losses":5,"draws":1},{"id":"tidio","name":"Tidio","wins":3,"losses":6,"draws":2},{"id":"jira-service-management","name":"Jira Service Management","wins":2,"losses":6,"draws":3},{"id":"help-scout","name":"Help Scout","wins":2,"losses":8,"draws":1},{"id":"liveagent","name":"LiveAgent","wins":1,"losses":10,"draws":0},{"id":"zoho-desk","name":"Zoho Desk","wins":0,"losses":11,"draws":0}],"bouts":[{"slug":"freshdesk-vs-front","url":"https://helpdeskbattles.com/freshdesk-vs-front","red":"freshdesk","blue":"front","result":{"3_agents":{"winner":"front","rounds":{"a":1,"b":2,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":null,"why":"At 3 agents with AI on: Freshdesk $422, Front $389 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Front offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Front 4.7 from 2,515 reviews. Front takes the round."}]},"10_agents":{"winner":"front","rounds":{"a":1,"b":2,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":null,"why":"At 10 agents with AI on: Freshdesk $1,325, Front $1,295 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Front offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Front 4.7 from 2,515 reviews. Front takes the round."}]},"25_agents":{"winner":"front","rounds":{"a":1,"b":2,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":null,"why":"At 25 agents with AI on: Freshdesk $3,337, Front $3,238 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Front offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Front 4.7 from 2,515 reviews. Front takes the round."}]}},"bills":{"3_agents":{"freshdesk":422,"front":388.5},"10_agents":{"freshdesk":1325,"front":1295},"25_agents":{"freshdesk":3337,"front":3237.5}}},{"slug":"freshdesk-vs-gorgias","url":"https://helpdeskbattles.com/freshdesk-vs-gorgias","red":"freshdesk","blue":"gorgias","result":{"3_agents":{"winner":null,"rounds":{"a":1,"b":1,"even":4},"label":"Draw","by_round":[{"round":"bill","winner":null,"why":"At 3 agents with AI on: Freshdesk $422, Gorgias $437 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":null,"why":"Both offer every price in public, monthly billing and no minimum. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Gorgias 4.6 from 582 reviews. Gorgias takes the round."}]},"10_agents":{"winner":"gorgias","rounds":{"a":1,"b":2,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"gorgias","why":"At 10 agents with AI on: Freshdesk $1,325, Gorgias $1,116 a month. Gorgias is 16% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer every price in public, monthly billing and no minimum. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Gorgias 4.6 from 582 reviews. Gorgias takes the round."}]},"25_agents":{"winner":"gorgias","rounds":{"a":1,"b":2,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"gorgias","why":"At 25 agents with AI on: Freshdesk $3,337, Gorgias $2,757 a month. Gorgias is 17% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer every price in public, monthly billing and no minimum. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Gorgias 4.6 from 582 reviews. Gorgias takes the round."}]}},"bills":{"3_agents":{"freshdesk":422,"gorgias":437},"10_agents":{"freshdesk":1325,"gorgias":1116},"25_agents":{"freshdesk":3337,"gorgias":2757}}},{"slug":"freshdesk-vs-help-scout","url":"https://helpdeskbattles.com/freshdesk-vs-help-scout","red":"freshdesk","blue":"help-scout","result":{"3_agents":{"winner":"freshdesk","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 3 agents with AI on: Freshdesk $422, Help Scout $188 a month. Help Scout is 56% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Help Scout offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"freshdesk","why":"Freshdesk offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Freshdesk takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round."},{"round":"users","winner":null,"why":"On G2: Freshdesk 4.4 from 3,779 reviews, Help Scout 4.4 from 431 reviews. Too close to call. Even."}]},"10_agents":{"winner":"freshdesk","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 10 agents with AI on: Freshdesk $1,325, Help Scout $625 a month. Help Scout is 53% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Help Scout offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"freshdesk","why":"Freshdesk offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Freshdesk takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round."},{"round":"users","winner":null,"why":"On G2: Freshdesk 4.4 from 3,779 reviews, Help Scout 4.4 from 431 reviews. Too close to call. Even."}]},"25_agents":{"winner":"freshdesk","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 25 agents with AI on: Freshdesk $3,337, Help Scout $1,563 a month. Help Scout is 53% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Help Scout offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"freshdesk","why":"Freshdesk offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Freshdesk takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round."},{"round":"users","winner":null,"why":"On G2: Freshdesk 4.4 from 3,779 reviews, Help Scout 4.4 from 431 reviews. Too close to call. Even."}]}},"bills":{"3_agents":{"freshdesk":422,"help-scout":187.5},"10_agents":{"freshdesk":1325,"help-scout":625},"25_agents":{"freshdesk":3337,"help-scout":1562.5}}},{"slug":"freshdesk-vs-hubspot-service-hub","url":"https://helpdeskbattles.com/freshdesk-vs-hubspot-service-hub","red":"freshdesk","blue":"hubspot-service-hub","result":{"3_agents":{"winner":"hubspot-service-hub","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 3 agents with AI on: Freshdesk $422, HubSpot Service Hub $315 a month. HubSpot Service Hub is 25% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; HubSpot Service Hub offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round."},{"round":"users","winner":null,"why":"On G2: Freshdesk 4.4 from 3,779 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Too close to call. Even."}]},"10_agents":{"winner":"hubspot-service-hub","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 10 agents with AI on: Freshdesk $1,325, HubSpot Service Hub $1,120 a month. HubSpot Service Hub is 15% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; HubSpot Service Hub offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round."},{"round":"users","winner":null,"why":"On G2: Freshdesk 4.4 from 3,779 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Too close to call. Even."}]},"25_agents":{"winner":"hubspot-service-hub","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 25 agents with AI on: Freshdesk $3,337, HubSpot Service Hub $2,845 a month. HubSpot Service Hub is 15% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; HubSpot Service Hub offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round."},{"round":"users","winner":null,"why":"On G2: Freshdesk 4.4 from 3,779 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Too close to call. Even."}]}},"bills":{"3_agents":{"freshdesk":422,"hubspot-service-hub":315},"10_agents":{"freshdesk":1325,"hubspot-service-hub":1120},"25_agents":{"freshdesk":3337,"hubspot-service-hub":2845}}},{"slug":"freshdesk-vs-intercom","url":"https://helpdeskbattles.com/freshdesk-vs-intercom","red":"freshdesk","blue":"intercom","result":{"3_agents":{"winner":"intercom","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"intercom","why":"At 3 agents with AI on: Freshdesk $422, Intercom $323 a month. Intercom is 24% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Intercom offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"intercom","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Intercom 4.5 from 3,918 reviews. Intercom takes the round."}]},"10_agents":{"winner":"intercom","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"intercom","why":"At 10 agents with AI on: Freshdesk $1,325, Intercom $1,075 a month. Intercom is 19% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Intercom offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"intercom","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Intercom 4.5 from 3,918 reviews. Intercom takes the round."}]},"25_agents":{"winner":"intercom","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"intercom","why":"At 25 agents with AI on: Freshdesk $3,337, Intercom $2,688 a month. Intercom is 19% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Intercom offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"intercom","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Intercom 4.5 from 3,918 reviews. Intercom takes the round."}]}},"bills":{"3_agents":{"freshdesk":422,"intercom":322.5},"10_agents":{"freshdesk":1325,"intercom":1075},"25_agents":{"freshdesk":3337,"intercom":2687.5}}},{"slug":"freshdesk-vs-jira-service-management","url":"https://helpdeskbattles.com/freshdesk-vs-jira-service-management","red":"freshdesk","blue":"jira-service-management","result":{"3_agents":{"winner":"freshdesk","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 3 agents with AI on: Freshdesk $422, Jira Service Management $294 a month. Jira Service Management is 30% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Jira Service Management offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"freshdesk","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Jira Service Management 4.3 from 986 reviews. Freshdesk takes the round."}]},"10_agents":{"winner":"freshdesk","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 10 agents with AI on: Freshdesk $1,325, Jira Service Management $979 a month. Jira Service Management is 26% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Jira Service Management offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"freshdesk","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Jira Service Management 4.3 from 986 reviews. Freshdesk takes the round."}]},"25_agents":{"winner":"freshdesk","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 25 agents with AI on: Freshdesk $3,337, Jira Service Management $2,448 a month. Jira Service Management is 27% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Jira Service Management offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"freshdesk","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Jira Service Management 4.3 from 986 reviews. Freshdesk takes the round."}]}},"bills":{"3_agents":{"freshdesk":422,"jira-service-management":293.76},"10_agents":{"freshdesk":1325,"jira-service-management":979.2},"25_agents":{"freshdesk":3337,"jira-service-management":2448}}},{"slug":"freshdesk-vs-liveagent","url":"https://helpdeskbattles.com/freshdesk-vs-liveagent","red":"freshdesk","blue":"liveagent","result":{"3_agents":{"winner":"freshdesk","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"freshdesk","why":"At 3 agents with AI on: Freshdesk $422, LiveAgent $45 (an AI price is not public) a month. Freshdesk's bill is complete and the other is not, so Freshdesk takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; LiveAgent offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"freshdesk","why":"Freshdesk offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Freshdesk takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Freshdesk takes the round."},{"round":"users","winner":"liveagent","why":"On G2: Freshdesk 4.4 from 3,779 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round."}]},"10_agents":{"winner":"freshdesk","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"freshdesk","why":"At 10 agents with AI on: Freshdesk $1,325, LiveAgent $150 (an AI price is not public) a month. Freshdesk's bill is complete and the other is not, so Freshdesk takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; LiveAgent offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"freshdesk","why":"Freshdesk offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Freshdesk takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Freshdesk takes the round."},{"round":"users","winner":"liveagent","why":"On G2: Freshdesk 4.4 from 3,779 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round."}]},"25_agents":{"winner":"freshdesk","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"freshdesk","why":"At 25 agents with AI on: Freshdesk $3,337, LiveAgent $375 (an AI price is not public) a month. Freshdesk's bill is complete and the other is not, so Freshdesk takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; LiveAgent offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"freshdesk","why":"Freshdesk offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Freshdesk takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Freshdesk takes the round."},{"round":"users","winner":"liveagent","why":"On G2: Freshdesk 4.4 from 3,779 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round."}]}},"bills":{"3_agents":{"freshdesk":422,"liveagent":45},"10_agents":{"freshdesk":1325,"liveagent":150},"25_agents":{"freshdesk":3337,"liveagent":375}}},{"slug":"freshdesk-vs-salesforce-service-cloud","url":"https://helpdeskbattles.com/freshdesk-vs-salesforce-service-cloud","red":"freshdesk","blue":"salesforce-service-cloud","result":{"3_agents":{"winner":"salesforce-service-cloud","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"freshdesk","why":"At 3 agents with AI on: Freshdesk $422, Salesforce Service Cloud $1,860 a month. Freshdesk is 77% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Salesforce Service Cloud offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round."},{"round":"users","winner":null,"why":"On G2: Freshdesk 4.4 from 3,779 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Too close to call. Even."}]},"10_agents":{"winner":"salesforce-service-cloud","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"freshdesk","why":"At 10 agents with AI on: Freshdesk $1,325, Salesforce Service Cloud $6,200 a month. Freshdesk is 79% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Salesforce Service Cloud offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round."},{"round":"users","winner":null,"why":"On G2: Freshdesk 4.4 from 3,779 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Too close to call. Even."}]},"25_agents":{"winner":"salesforce-service-cloud","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"freshdesk","why":"At 25 agents with AI on: Freshdesk $3,337, Salesforce Service Cloud $15,500 a month. Freshdesk is 78% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Salesforce Service Cloud offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round."},{"round":"users","winner":null,"why":"On G2: Freshdesk 4.4 from 3,779 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Too close to call. Even."}]}},"bills":{"3_agents":{"freshdesk":422,"salesforce-service-cloud":1860},"10_agents":{"freshdesk":1325,"salesforce-service-cloud":6200},"25_agents":{"freshdesk":3337,"salesforce-service-cloud":15500}}},{"slug":"freshdesk-vs-tidio","url":"https://helpdeskbattles.com/freshdesk-vs-tidio","red":"freshdesk","blue":"tidio","result":{"3_agents":{"winner":"freshdesk","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"tidio","why":"At 3 agents with AI on: Freshdesk $422, Tidio $199 a month. Tidio is 53% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":"freshdesk","why":"Freshdesk offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Freshdesk takes the round."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round."},{"round":"users","winner":"tidio","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"10_agents":{"winner":"freshdesk","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"tidio","why":"At 10 agents with AI on: Freshdesk $1,325, Tidio $583 a month. Tidio is 56% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":"freshdesk","why":"Freshdesk offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Freshdesk takes the round."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round."},{"round":"users","winner":"tidio","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"25_agents":{"winner":"freshdesk","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"freshdesk","why":"At 25 agents with AI on: Freshdesk $3,337, Tidio can't be priced (the plan allows at most 10 agents) a month. Only Freshdesk has a bill you can work out, so it takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":"freshdesk","why":"Freshdesk offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Freshdesk takes the round."},{"round":"trust","winner":"freshdesk","why":"Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round."},{"round":"users","winner":"tidio","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]}},"bills":{"3_agents":{"freshdesk":422,"tidio":199.17},"10_agents":{"freshdesk":1325,"tidio":582.5},"25_agents":{"freshdesk":3337,"tidio":null}}},{"slug":"freshdesk-vs-zendesk","url":"https://helpdeskbattles.com/freshdesk-vs-zendesk","red":"freshdesk","blue":"zendesk","result":{"3_agents":{"winner":"freshdesk","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"freshdesk","why":"At 3 agents with AI on: Freshdesk $422, Zendesk $675 a month. Freshdesk is 37% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Zendesk offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"freshdesk","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Zendesk 4.3 from 7,095 reviews. Freshdesk takes the round."}]},"10_agents":{"winner":"freshdesk","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"freshdesk","why":"At 10 agents with AI on: Freshdesk $1,325, Zendesk $2,250 a month. Freshdesk is 41% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Zendesk offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"freshdesk","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Zendesk 4.3 from 7,095 reviews. Freshdesk takes the round."}]},"25_agents":{"winner":"freshdesk","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"freshdesk","why":"At 25 agents with AI on: Freshdesk $3,337, Zendesk $5,625 a month. Freshdesk is 41% cheaper and takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Zendesk offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"freshdesk","why":"On G2: Freshdesk 4.4 from 3,779 reviews, Zendesk 4.3 from 7,095 reviews. Freshdesk takes the round."}]}},"bills":{"3_agents":{"freshdesk":422,"zendesk":675},"10_agents":{"freshdesk":1325,"zendesk":2250},"25_agents":{"freshdesk":3337,"zendesk":5625}}},{"slug":"freshdesk-vs-zoho-desk","url":"https://helpdeskbattles.com/freshdesk-vs-zoho-desk","red":"freshdesk","blue":"zoho-desk","result":{"3_agents":{"winner":"freshdesk","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"freshdesk","why":"At 3 agents with AI on: Freshdesk $422, Zoho Desk $120 (an AI price is not public) a month. Freshdesk's bill is complete and the other is not, so Freshdesk takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Freshdesk takes the round."},{"round":"ai","winner":"freshdesk","why":"Freshdesk offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Freshdesk takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Zoho Desk takes the round."},{"round":"users","winner":null,"why":"On G2: Freshdesk 4.4 from 3,779 reviews, Zoho Desk 4.4 from 7,988 reviews. Too close to call. Even."}]},"10_agents":{"winner":"freshdesk","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"freshdesk","why":"At 10 agents with AI on: Freshdesk $1,325, Zoho Desk $400 (an AI price is not public) a month. Freshdesk's bill is complete and the other is not, so Freshdesk takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Freshdesk takes the round."},{"round":"ai","winner":"freshdesk","why":"Freshdesk offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Freshdesk takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Zoho Desk takes the round."},{"round":"users","winner":null,"why":"On G2: Freshdesk 4.4 from 3,779 reviews, Zoho Desk 4.4 from 7,988 reviews. Too close to call. Even."}]},"25_agents":{"winner":"freshdesk","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"freshdesk","why":"At 25 agents with AI on: Freshdesk $3,337, Zoho Desk $1,000 (an AI price is not public) a month. Freshdesk's bill is complete and the other is not, so Freshdesk takes the round."},{"round":"transparency","winner":"freshdesk","why":"Freshdesk offers every price in public, monthly billing and no minimum; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Freshdesk takes the round."},{"round":"ai","winner":"freshdesk","why":"Freshdesk offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Freshdesk takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Zoho Desk takes the round."},{"round":"users","winner":null,"why":"On G2: Freshdesk 4.4 from 3,779 reviews, Zoho Desk 4.4 from 7,988 reviews. Too close to call. Even."}]}},"bills":{"3_agents":{"freshdesk":422,"zoho-desk":120},"10_agents":{"freshdesk":1325,"zoho-desk":400},"25_agents":{"freshdesk":3337,"zoho-desk":1000}}},{"slug":"front-vs-gorgias","url":"https://helpdeskbattles.com/front-vs-gorgias","red":"front","blue":"gorgias","result":{"3_agents":{"winner":"front","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"front","why":"At 3 agents with AI on: Front $389, Gorgias $437 a month. Front is 11% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Front offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Gorgias 4.6 from 582 reviews. Front takes the round."}]},"10_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"gorgias","why":"At 10 agents with AI on: Front $1,295, Gorgias $1,116 a month. Gorgias is 14% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Front offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Gorgias 4.6 from 582 reviews. Front takes the round."}]},"25_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"gorgias","why":"At 25 agents with AI on: Front $3,238, Gorgias $2,757 a month. Gorgias is 15% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Front offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Gorgias 4.6 from 582 reviews. Front takes the round."}]}},"bills":{"3_agents":{"front":388.5,"gorgias":437},"10_agents":{"front":1295,"gorgias":1116},"25_agents":{"front":3237.5,"gorgias":2757}}},{"slug":"front-vs-help-scout","url":"https://helpdeskbattles.com/front-vs-help-scout","red":"front","blue":"help-scout","result":{"3_agents":{"winner":"front","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 3 agents with AI on: Front $389, Help Scout $188 a month. Help Scout is 52% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"front","why":"Front offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Front takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Help Scout 4.4 from 431 reviews. Front takes the round."}]},"10_agents":{"winner":"front","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 10 agents with AI on: Front $1,295, Help Scout $625 a month. Help Scout is 52% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"front","why":"Front offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Front takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Help Scout 4.4 from 431 reviews. Front takes the round."}]},"25_agents":{"winner":"front","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 25 agents with AI on: Front $3,238, Help Scout $1,563 a month. Help Scout is 52% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"front","why":"Front offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Front takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Help Scout 4.4 from 431 reviews. Front takes the round."}]}},"bills":{"3_agents":{"front":388.5,"help-scout":187.5},"10_agents":{"front":1295,"help-scout":625},"25_agents":{"front":3237.5,"help-scout":1562.5}}},{"slug":"front-vs-hubspot-service-hub","url":"https://helpdeskbattles.com/front-vs-hubspot-service-hub","red":"front","blue":"hubspot-service-hub","result":{"3_agents":{"winner":"hubspot-service-hub","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 3 agents with AI on: Front $389, HubSpot Service Hub $315 a month. HubSpot Service Hub is 19% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Front takes the round."}]},"10_agents":{"winner":"hubspot-service-hub","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 10 agents with AI on: Front $1,295, HubSpot Service Hub $1,120 a month. HubSpot Service Hub is 14% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Front takes the round."}]},"25_agents":{"winner":"hubspot-service-hub","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 25 agents with AI on: Front $3,238, HubSpot Service Hub $2,845 a month. HubSpot Service Hub is 12% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Front takes the round."}]}},"bills":{"3_agents":{"front":388.5,"hubspot-service-hub":315},"10_agents":{"front":1295,"hubspot-service-hub":1120},"25_agents":{"front":3237.5,"hubspot-service-hub":2845}}},{"slug":"front-vs-intercom","url":"https://helpdeskbattles.com/front-vs-intercom","red":"front","blue":"intercom","result":{"3_agents":{"winner":"intercom","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"intercom","why":"At 3 agents with AI on: Front $389, Intercom $323 a month. Intercom is 17% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Intercom 4.5 from 3,918 reviews. Front takes the round."}]},"10_agents":{"winner":"intercom","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"intercom","why":"At 10 agents with AI on: Front $1,295, Intercom $1,075 a month. Intercom is 17% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Intercom 4.5 from 3,918 reviews. Front takes the round."}]},"25_agents":{"winner":"intercom","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"intercom","why":"At 25 agents with AI on: Front $3,238, Intercom $2,688 a month. Intercom is 17% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Intercom 4.5 from 3,918 reviews. Front takes the round."}]}},"bills":{"3_agents":{"front":388.5,"intercom":322.5},"10_agents":{"front":1295,"intercom":1075},"25_agents":{"front":3237.5,"intercom":2687.5}}},{"slug":"front-vs-jira-service-management","url":"https://helpdeskbattles.com/front-vs-jira-service-management","red":"front","blue":"jira-service-management","result":{"3_agents":{"winner":"front","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 3 agents with AI on: Front $389, Jira Service Management $294 a month. Jira Service Management is 24% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Jira Service Management 4.3 from 986 reviews. Front takes the round."}]},"10_agents":{"winner":"front","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 10 agents with AI on: Front $1,295, Jira Service Management $979 a month. Jira Service Management is 24% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Jira Service Management 4.3 from 986 reviews. Front takes the round."}]},"25_agents":{"winner":"front","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 25 agents with AI on: Front $3,238, Jira Service Management $2,448 a month. Jira Service Management is 24% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Jira Service Management 4.3 from 986 reviews. Front takes the round."}]}},"bills":{"3_agents":{"front":388.5,"jira-service-management":293.76},"10_agents":{"front":1295,"jira-service-management":979.2},"25_agents":{"front":3237.5,"jira-service-management":2448}}},{"slug":"front-vs-liveagent","url":"https://helpdeskbattles.com/front-vs-liveagent","red":"front","blue":"liveagent","result":{"3_agents":{"winner":"front","rounds":{"a":4,"b":0,"even":2},"label":"Knockout","by_round":[{"round":"bill","winner":"front","why":"At 3 agents with AI on: Front $389, LiveAgent $45 (an AI price is not public) a month. Front's bill is complete and the other is not, so Front takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"front","why":"Front offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Front takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; LiveAgent offers security claims without audit reports. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, LiveAgent 4.5 from 1,537 reviews. Front takes the round."}]},"10_agents":{"winner":"front","rounds":{"a":4,"b":0,"even":2},"label":"Knockout","by_round":[{"round":"bill","winner":"front","why":"At 10 agents with AI on: Front $1,295, LiveAgent $150 (an AI price is not public) a month. Front's bill is complete and the other is not, so Front takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"front","why":"Front offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Front takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; LiveAgent offers security claims without audit reports. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, LiveAgent 4.5 from 1,537 reviews. Front takes the round."}]},"25_agents":{"winner":"front","rounds":{"a":4,"b":0,"even":2},"label":"Knockout","by_round":[{"round":"bill","winner":"front","why":"At 25 agents with AI on: Front $3,238, LiveAgent $375 (an AI price is not public) a month. Front's bill is complete and the other is not, so Front takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"front","why":"Front offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Front takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; LiveAgent offers security claims without audit reports. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, LiveAgent 4.5 from 1,537 reviews. Front takes the round."}]}},"bills":{"3_agents":{"front":388.5,"liveagent":45},"10_agents":{"front":1295,"liveagent":150},"25_agents":{"front":3237.5,"liveagent":375}}},{"slug":"front-vs-salesforce-service-cloud","url":"https://helpdeskbattles.com/front-vs-salesforce-service-cloud","red":"front","blue":"salesforce-service-cloud","result":{"3_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"front","why":"At 3 agents with AI on: Front $389, Salesforce Service Cloud $1,860 a month. Front is 79% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise. Even."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Front takes the round."}]},"10_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"front","why":"At 10 agents with AI on: Front $1,295, Salesforce Service Cloud $6,200 a month. Front is 79% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise. Even."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Front takes the round."}]},"25_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"front","why":"At 25 agents with AI on: Front $3,238, Salesforce Service Cloud $15,500 a month. Front is 79% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise. Even."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Front takes the round."}]}},"bills":{"3_agents":{"front":388.5,"salesforce-service-cloud":1860},"10_agents":{"front":1295,"salesforce-service-cloud":6200},"25_agents":{"front":3237.5,"salesforce-service-cloud":15500}}},{"slug":"front-vs-tidio","url":"https://helpdeskbattles.com/front-vs-tidio","red":"front","blue":"tidio","result":{"3_agents":{"winner":"front","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"tidio","why":"At 3 agents with AI on: Front $389, Tidio $199 a month. Tidio is 49% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":"front","why":"Front offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Front takes the round."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Tidio 4.6 from 1,962 reviews. Front takes the round."}]},"10_agents":{"winner":"front","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"tidio","why":"At 10 agents with AI on: Front $1,295, Tidio $583 a month. Tidio is 55% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":"front","why":"Front offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Front takes the round."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Tidio 4.6 from 1,962 reviews. Front takes the round."}]},"25_agents":{"winner":"front","rounds":{"a":4,"b":0,"even":2},"label":"Knockout","by_round":[{"round":"bill","winner":"front","why":"At 25 agents with AI on: Front $3,238, Tidio can't be priced (the plan allows at most 10 agents) a month. Only Front has a bill you can work out, so it takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":"front","why":"Front offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Front takes the round."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Tidio 4.6 from 1,962 reviews. Front takes the round."}]}},"bills":{"3_agents":{"front":388.5,"tidio":199.17},"10_agents":{"front":1295,"tidio":582.5},"25_agents":{"front":3237.5,"tidio":null}}},{"slug":"front-vs-zendesk","url":"https://helpdeskbattles.com/front-vs-zendesk","red":"front","blue":"zendesk","result":{"3_agents":{"winner":"front","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"front","why":"At 3 agents with AI on: Front $389, Zendesk $675 a month. Front is 42% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Zendesk 4.3 from 7,095 reviews. Front takes the round."}]},"10_agents":{"winner":"front","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"front","why":"At 10 agents with AI on: Front $1,295, Zendesk $2,250 a month. Front is 42% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Zendesk 4.3 from 7,095 reviews. Front takes the round."}]},"25_agents":{"winner":"front","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"front","why":"At 25 agents with AI on: Front $3,238, Zendesk $5,625 a month. Front is 42% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"front","why":"Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Zendesk 4.3 from 7,095 reviews. Front takes the round."}]}},"bills":{"3_agents":{"front":388.5,"zendesk":675},"10_agents":{"front":1295,"zendesk":2250},"25_agents":{"front":3237.5,"zendesk":5625}}},{"slug":"front-vs-zoho-desk","url":"https://helpdeskbattles.com/front-vs-zoho-desk","red":"front","blue":"zoho-desk","result":{"3_agents":{"winner":"front","rounds":{"a":4,"b":0,"even":2},"label":"Knockout","by_round":[{"round":"bill","winner":"front","why":"At 3 agents with AI on: Front $389, Zoho Desk $120 (an AI price is not public) a month. Front's bill is complete and the other is not, so Front takes the round."},{"round":"transparency","winner":"front","why":"Front offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Front takes the round."},{"round":"ai","winner":"front","why":"Front offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Front takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise. Even."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Zoho Desk 4.4 from 7,988 reviews. Front takes the round."}]},"10_agents":{"winner":"front","rounds":{"a":4,"b":0,"even":2},"label":"Knockout","by_round":[{"round":"bill","winner":"front","why":"At 10 agents with AI on: Front $1,295, Zoho Desk $400 (an AI price is not public) a month. Front's bill is complete and the other is not, so Front takes the round."},{"round":"transparency","winner":"front","why":"Front offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Front takes the round."},{"round":"ai","winner":"front","why":"Front offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Front takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise. Even."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Zoho Desk 4.4 from 7,988 reviews. Front takes the round."}]},"25_agents":{"winner":"front","rounds":{"a":4,"b":0,"even":2},"label":"Knockout","by_round":[{"round":"bill","winner":"front","why":"At 25 agents with AI on: Front $3,238, Zoho Desk $1,000 (an AI price is not public) a month. Front's bill is complete and the other is not, so Front takes the round."},{"round":"transparency","winner":"front","why":"Front offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Front takes the round."},{"round":"ai","winner":"front","why":"Front offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Front takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise. Even."},{"round":"users","winner":"front","why":"On G2: Front 4.7 from 2,515 reviews, Zoho Desk 4.4 from 7,988 reviews. Front takes the round."}]}},"bills":{"3_agents":{"front":388.5,"zoho-desk":120},"10_agents":{"front":1295,"zoho-desk":400},"25_agents":{"front":3237.5,"zoho-desk":1000}}},{"slug":"gorgias-vs-help-scout","url":"https://helpdeskbattles.com/gorgias-vs-help-scout","red":"gorgias","blue":"help-scout","result":{"3_agents":{"winner":"gorgias","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 3 agents with AI on: Gorgias $437, Help Scout $188 a month. Help Scout is 57% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Help Scout offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"gorgias","why":"Gorgias offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Gorgias takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Help Scout 4.4 from 431 reviews. Gorgias takes the round."}]},"10_agents":{"winner":"gorgias","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 10 agents with AI on: Gorgias $1,116, Help Scout $625 a month. Help Scout is 44% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Help Scout offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"gorgias","why":"Gorgias offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Gorgias takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Help Scout 4.4 from 431 reviews. Gorgias takes the round."}]},"25_agents":{"winner":"gorgias","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 25 agents with AI on: Gorgias $2,757, Help Scout $1,563 a month. Help Scout is 43% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Help Scout offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"gorgias","why":"Gorgias offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Gorgias takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Help Scout 4.4 from 431 reviews. Gorgias takes the round."}]}},"bills":{"3_agents":{"gorgias":437,"help-scout":187.5},"10_agents":{"gorgias":1116,"help-scout":625},"25_agents":{"gorgias":2757,"help-scout":1562.5}}},{"slug":"gorgias-vs-hubspot-service-hub","url":"https://helpdeskbattles.com/gorgias-vs-hubspot-service-hub","red":"gorgias","blue":"hubspot-service-hub","result":{"3_agents":{"winner":"hubspot-service-hub","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 3 agents with AI on: Gorgias $437, HubSpot Service Hub $315 a month. HubSpot Service Hub is 28% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; HubSpot Service Hub offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Gorgias takes the round."}]},"10_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":null,"why":"At 10 agents with AI on: Gorgias $1,116, HubSpot Service Hub $1,120 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; HubSpot Service Hub offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Gorgias takes the round."}]},"25_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":null,"why":"At 25 agents with AI on: Gorgias $2,757, HubSpot Service Hub $2,845 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; HubSpot Service Hub offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Gorgias takes the round."}]}},"bills":{"3_agents":{"gorgias":437,"hubspot-service-hub":315},"10_agents":{"gorgias":1116,"hubspot-service-hub":1120},"25_agents":{"gorgias":2757,"hubspot-service-hub":2845}}},{"slug":"gorgias-vs-intercom","url":"https://helpdeskbattles.com/gorgias-vs-intercom","red":"gorgias","blue":"intercom","result":{"3_agents":{"winner":"intercom","rounds":{"a":2,"b":4,"even":0},"label":"Clear win","by_round":[{"round":"bill","winner":"intercom","why":"At 3 agents with AI on: Gorgias $437, Intercom $323 a month. Intercom is 26% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Intercom offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Intercom 4.5 from 3,918 reviews. Gorgias takes the round."}]},"10_agents":{"winner":"intercom","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":null,"why":"At 10 agents with AI on: Gorgias $1,116, Intercom $1,075 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Intercom offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Intercom 4.5 from 3,918 reviews. Gorgias takes the round."}]},"25_agents":{"winner":"intercom","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":null,"why":"At 25 agents with AI on: Gorgias $2,757, Intercom $2,688 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Intercom offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Intercom 4.5 from 3,918 reviews. Gorgias takes the round."}]}},"bills":{"3_agents":{"gorgias":437,"intercom":322.5},"10_agents":{"gorgias":1116,"intercom":1075},"25_agents":{"gorgias":2757,"intercom":2687.5}}},{"slug":"gorgias-vs-jira-service-management","url":"https://helpdeskbattles.com/gorgias-vs-jira-service-management","red":"gorgias","blue":"jira-service-management","result":{"3_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 3 agents with AI on: Gorgias $437, Jira Service Management $294 a month. Jira Service Management is 33% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Jira Service Management offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Jira Service Management 4.3 from 986 reviews. Gorgias takes the round."}]},"10_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 10 agents with AI on: Gorgias $1,116, Jira Service Management $979 a month. Jira Service Management is 12% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Jira Service Management offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Jira Service Management 4.3 from 986 reviews. Gorgias takes the round."}]},"25_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 25 agents with AI on: Gorgias $2,757, Jira Service Management $2,448 a month. Jira Service Management is 11% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Jira Service Management offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Jira Service Management 4.3 from 986 reviews. Gorgias takes the round."}]}},"bills":{"3_agents":{"gorgias":437,"jira-service-management":293.76},"10_agents":{"gorgias":1116,"jira-service-management":979.2},"25_agents":{"gorgias":2757,"jira-service-management":2448}}},{"slug":"gorgias-vs-liveagent","url":"https://helpdeskbattles.com/gorgias-vs-liveagent","red":"gorgias","blue":"liveagent","result":{"3_agents":{"winner":"gorgias","rounds":{"a":5,"b":0,"even":1},"label":"Knockout","by_round":[{"round":"bill","winner":"gorgias","why":"At 3 agents with AI on: Gorgias $437, LiveAgent $45 (an AI price is not public) a month. Gorgias's bill is complete and the other is not, so Gorgias takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; LiveAgent offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"gorgias","why":"Gorgias offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Gorgias takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"gorgias","why":"Gorgias offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. Gorgias takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, LiveAgent 4.5 from 1,537 reviews. Gorgias takes the round."}]},"10_agents":{"winner":"gorgias","rounds":{"a":5,"b":0,"even":1},"label":"Knockout","by_round":[{"round":"bill","winner":"gorgias","why":"At 10 agents with AI on: Gorgias $1,116, LiveAgent $150 (an AI price is not public) a month. Gorgias's bill is complete and the other is not, so Gorgias takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; LiveAgent offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"gorgias","why":"Gorgias offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Gorgias takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"gorgias","why":"Gorgias offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. Gorgias takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, LiveAgent 4.5 from 1,537 reviews. Gorgias takes the round."}]},"25_agents":{"winner":"gorgias","rounds":{"a":5,"b":0,"even":1},"label":"Knockout","by_round":[{"round":"bill","winner":"gorgias","why":"At 25 agents with AI on: Gorgias $2,757, LiveAgent $375 (an AI price is not public) a month. Gorgias's bill is complete and the other is not, so Gorgias takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; LiveAgent offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"gorgias","why":"Gorgias offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Gorgias takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"gorgias","why":"Gorgias offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. Gorgias takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, LiveAgent 4.5 from 1,537 reviews. Gorgias takes the round."}]}},"bills":{"3_agents":{"gorgias":437,"liveagent":45},"10_agents":{"gorgias":1116,"liveagent":150},"25_agents":{"gorgias":2757,"liveagent":375}}},{"slug":"gorgias-vs-salesforce-service-cloud","url":"https://helpdeskbattles.com/gorgias-vs-salesforce-service-cloud","red":"gorgias","blue":"salesforce-service-cloud","result":{"3_agents":{"winner":null,"rounds":{"a":3,"b":3,"even":0},"label":"Draw","by_round":[{"round":"bill","winner":"gorgias","why":"At 3 agents with AI on: Gorgias $437, Salesforce Service Cloud $1,860 a month. Gorgias is 77% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Salesforce Service Cloud offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Gorgias takes the round."}]},"10_agents":{"winner":null,"rounds":{"a":3,"b":3,"even":0},"label":"Draw","by_round":[{"round":"bill","winner":"gorgias","why":"At 10 agents with AI on: Gorgias $1,116, Salesforce Service Cloud $6,200 a month. Gorgias is 82% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Salesforce Service Cloud offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Gorgias takes the round."}]},"25_agents":{"winner":null,"rounds":{"a":3,"b":3,"even":0},"label":"Draw","by_round":[{"round":"bill","winner":"gorgias","why":"At 25 agents with AI on: Gorgias $2,757, Salesforce Service Cloud $15,500 a month. Gorgias is 82% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Salesforce Service Cloud offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Gorgias takes the round."}]}},"bills":{"3_agents":{"gorgias":437,"salesforce-service-cloud":1860},"10_agents":{"gorgias":1116,"salesforce-service-cloud":6200},"25_agents":{"gorgias":2757,"salesforce-service-cloud":15500}}},{"slug":"gorgias-vs-tidio","url":"https://helpdeskbattles.com/gorgias-vs-tidio","red":"gorgias","blue":"tidio","result":{"3_agents":{"winner":"gorgias","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"tidio","why":"At 3 agents with AI on: Gorgias $437, Tidio $199 a month. Tidio is 54% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":"gorgias","why":"Gorgias offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Gorgias takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":null,"why":"On G2: Gorgias 4.6 from 582 reviews, Tidio 4.6 from 1,962 reviews. Too close to call. Even."}]},"10_agents":{"winner":"gorgias","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"tidio","why":"At 10 agents with AI on: Gorgias $1,116, Tidio $583 a month. Tidio is 48% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":"gorgias","why":"Gorgias offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Gorgias takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":null,"why":"On G2: Gorgias 4.6 from 582 reviews, Tidio 4.6 from 1,962 reviews. Too close to call. Even."}]},"25_agents":{"winner":"gorgias","rounds":{"a":3,"b":0,"even":3},"label":"Clear win","by_round":[{"round":"bill","winner":"gorgias","why":"At 25 agents with AI on: Gorgias $2,757, Tidio can't be priced (the plan allows at most 10 agents) a month. Only Gorgias has a bill you can work out, so it takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":"gorgias","why":"Gorgias offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Gorgias takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":null,"why":"On G2: Gorgias 4.6 from 582 reviews, Tidio 4.6 from 1,962 reviews. Too close to call. Even."}]}},"bills":{"3_agents":{"gorgias":437,"tidio":199.17},"10_agents":{"gorgias":1116,"tidio":582.5},"25_agents":{"gorgias":2757,"tidio":null}}},{"slug":"gorgias-vs-zendesk","url":"https://helpdeskbattles.com/gorgias-vs-zendesk","red":"gorgias","blue":"zendesk","result":{"3_agents":{"winner":null,"rounds":{"a":3,"b":3,"even":0},"label":"Draw","by_round":[{"round":"bill","winner":"gorgias","why":"At 3 agents with AI on: Gorgias $437, Zendesk $675 a month. Gorgias is 35% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Zendesk offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Zendesk 4.3 from 7,095 reviews. Gorgias takes the round."}]},"10_agents":{"winner":null,"rounds":{"a":3,"b":3,"even":0},"label":"Draw","by_round":[{"round":"bill","winner":"gorgias","why":"At 10 agents with AI on: Gorgias $1,116, Zendesk $2,250 a month. Gorgias is 50% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Zendesk offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Zendesk 4.3 from 7,095 reviews. Gorgias takes the round."}]},"25_agents":{"winner":null,"rounds":{"a":3,"b":3,"even":0},"label":"Draw","by_round":[{"round":"bill","winner":"gorgias","why":"At 25 agents with AI on: Gorgias $2,757, Zendesk $5,625 a month. Gorgias is 51% cheaper and takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Zendesk offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Zendesk 4.3 from 7,095 reviews. Gorgias takes the round."}]}},"bills":{"3_agents":{"gorgias":437,"zendesk":675},"10_agents":{"gorgias":1116,"zendesk":2250},"25_agents":{"gorgias":2757,"zendesk":5625}}},{"slug":"gorgias-vs-zoho-desk","url":"https://helpdeskbattles.com/gorgias-vs-zoho-desk","red":"gorgias","blue":"zoho-desk","result":{"3_agents":{"winner":"gorgias","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"gorgias","why":"At 3 agents with AI on: Gorgias $437, Zoho Desk $120 (an AI price is not public) a month. Gorgias's bill is complete and the other is not, so Gorgias takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Gorgias takes the round."},{"round":"ai","winner":"gorgias","why":"Gorgias offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Gorgias takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Zoho Desk 4.4 from 7,988 reviews. Gorgias takes the round."}]},"10_agents":{"winner":"gorgias","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"gorgias","why":"At 10 agents with AI on: Gorgias $1,116, Zoho Desk $400 (an AI price is not public) a month. Gorgias's bill is complete and the other is not, so Gorgias takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Gorgias takes the round."},{"round":"ai","winner":"gorgias","why":"Gorgias offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Gorgias takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Zoho Desk 4.4 from 7,988 reviews. Gorgias takes the round."}]},"25_agents":{"winner":"gorgias","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"gorgias","why":"At 25 agents with AI on: Gorgias $2,757, Zoho Desk $1,000 (an AI price is not public) a month. Gorgias's bill is complete and the other is not, so Gorgias takes the round."},{"round":"transparency","winner":"gorgias","why":"Gorgias offers every price in public, monthly billing and no minimum; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Gorgias takes the round."},{"round":"ai","winner":"gorgias","why":"Gorgias offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Gorgias takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round."},{"round":"users","winner":"gorgias","why":"On G2: Gorgias 4.6 from 582 reviews, Zoho Desk 4.4 from 7,988 reviews. Gorgias takes the round."}]}},"bills":{"3_agents":{"gorgias":437,"zoho-desk":120},"10_agents":{"gorgias":1116,"zoho-desk":400},"25_agents":{"gorgias":2757,"zoho-desk":1000}}},{"slug":"help-scout-vs-hubspot-service-hub","url":"https://helpdeskbattles.com/help-scout-vs-hubspot-service-hub","red":"help-scout","blue":"hubspot-service-hub","result":{"3_agents":{"winner":"hubspot-service-hub","rounds":{"a":1,"b":2,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"help-scout","why":"At 3 agents with AI on: Help Scout $188, HubSpot Service Hub $315 a month. Help Scout is 40% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":null,"why":"On G2: Help Scout 4.4 from 431 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Too close to call. Even."}]},"10_agents":{"winner":"hubspot-service-hub","rounds":{"a":1,"b":2,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"help-scout","why":"At 10 agents with AI on: Help Scout $625, HubSpot Service Hub $1,120 a month. Help Scout is 44% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":null,"why":"On G2: Help Scout 4.4 from 431 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Too close to call. Even."}]},"25_agents":{"winner":"hubspot-service-hub","rounds":{"a":1,"b":2,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"help-scout","why":"At 25 agents with AI on: Help Scout $1,563, HubSpot Service Hub $2,845 a month. Help Scout is 45% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":null,"why":"On G2: Help Scout 4.4 from 431 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Too close to call. Even."}]}},"bills":{"3_agents":{"help-scout":187.5,"hubspot-service-hub":315},"10_agents":{"help-scout":625,"hubspot-service-hub":1120},"25_agents":{"help-scout":1562.5,"hubspot-service-hub":2845}}},{"slug":"help-scout-vs-intercom","url":"https://helpdeskbattles.com/help-scout-vs-intercom","red":"help-scout","blue":"intercom","result":{"3_agents":{"winner":"intercom","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 3 agents with AI on: Help Scout $188, Intercom $323 a month. Help Scout is 42% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round."},{"round":"users","winner":"intercom","why":"On G2: Help Scout 4.4 from 431 reviews, Intercom 4.5 from 3,918 reviews. Intercom takes the round."}]},"10_agents":{"winner":"intercom","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 10 agents with AI on: Help Scout $625, Intercom $1,075 a month. Help Scout is 42% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round."},{"round":"users","winner":"intercom","why":"On G2: Help Scout 4.4 from 431 reviews, Intercom 4.5 from 3,918 reviews. Intercom takes the round."}]},"25_agents":{"winner":"intercom","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 25 agents with AI on: Help Scout $1,563, Intercom $2,688 a month. Help Scout is 42% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round."},{"round":"users","winner":"intercom","why":"On G2: Help Scout 4.4 from 431 reviews, Intercom 4.5 from 3,918 reviews. Intercom takes the round."}]}},"bills":{"3_agents":{"help-scout":187.5,"intercom":322.5},"10_agents":{"help-scout":625,"intercom":1075},"25_agents":{"help-scout":1562.5,"intercom":2687.5}}},{"slug":"help-scout-vs-jira-service-management","url":"https://helpdeskbattles.com/help-scout-vs-jira-service-management","red":"help-scout","blue":"jira-service-management","result":{"3_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"help-scout","why":"At 3 agents with AI on: Help Scout $188, Jira Service Management $294 a month. Help Scout is 36% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"jira-service-management","why":"Jira Service Management offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Jira Service Management takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round."},{"round":"users","winner":"help-scout","why":"On G2: Help Scout 4.4 from 431 reviews, Jira Service Management 4.3 from 986 reviews. Help Scout takes the round."}]},"10_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"help-scout","why":"At 10 agents with AI on: Help Scout $625, Jira Service Management $979 a month. Help Scout is 36% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"jira-service-management","why":"Jira Service Management offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Jira Service Management takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round."},{"round":"users","winner":"help-scout","why":"On G2: Help Scout 4.4 from 431 reviews, Jira Service Management 4.3 from 986 reviews. Help Scout takes the round."}]},"25_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"help-scout","why":"At 25 agents with AI on: Help Scout $1,563, Jira Service Management $2,448 a month. Help Scout is 36% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"jira-service-management","why":"Jira Service Management offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Jira Service Management takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round."},{"round":"users","winner":"help-scout","why":"On G2: Help Scout 4.4 from 431 reviews, Jira Service Management 4.3 from 986 reviews. Help Scout takes the round."}]}},"bills":{"3_agents":{"help-scout":187.5,"jira-service-management":293.76},"10_agents":{"help-scout":625,"jira-service-management":979.2},"25_agents":{"help-scout":1562.5,"jira-service-management":2448}}},{"slug":"help-scout-vs-liveagent","url":"https://helpdeskbattles.com/help-scout-vs-liveagent","red":"help-scout","blue":"liveagent","result":{"3_agents":{"winner":"help-scout","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"help-scout","why":"At 3 agents with AI on: Help Scout $188, LiveAgent $45 (an AI price is not public) a month. Help Scout's bill is complete and the other is not, so Help Scout takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that answers from the help center. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"help-scout","why":"Help Scout offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. Help Scout takes the round."},{"round":"users","winner":"liveagent","why":"On G2: Help Scout 4.4 from 431 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round."}]},"10_agents":{"winner":"help-scout","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"help-scout","why":"At 10 agents with AI on: Help Scout $625, LiveAgent $150 (an AI price is not public) a month. Help Scout's bill is complete and the other is not, so Help Scout takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that answers from the help center. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"help-scout","why":"Help Scout offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. Help Scout takes the round."},{"round":"users","winner":"liveagent","why":"On G2: Help Scout 4.4 from 431 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round."}]},"25_agents":{"winner":"help-scout","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"help-scout","why":"At 25 agents with AI on: Help Scout $1,563, LiveAgent $375 (an AI price is not public) a month. Help Scout's bill is complete and the other is not, so Help Scout takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that answers from the help center. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"help-scout","why":"Help Scout offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. Help Scout takes the round."},{"round":"users","winner":"liveagent","why":"On G2: Help Scout 4.4 from 431 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round."}]}},"bills":{"3_agents":{"help-scout":187.5,"liveagent":45},"10_agents":{"help-scout":625,"liveagent":150},"25_agents":{"help-scout":1562.5,"liveagent":375}}},{"slug":"help-scout-vs-salesforce-service-cloud","url":"https://helpdeskbattles.com/help-scout-vs-salesforce-service-cloud","red":"help-scout","blue":"salesforce-service-cloud","result":{"3_agents":{"winner":"salesforce-service-cloud","rounds":{"a":1,"b":3,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 3 agents with AI on: Help Scout $188, Salesforce Service Cloud $1,860 a month. Help Scout is 90% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round."},{"round":"users","winner":null,"why":"On G2: Help Scout 4.4 from 431 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Too close to call. Even."}]},"10_agents":{"winner":"salesforce-service-cloud","rounds":{"a":1,"b":3,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 10 agents with AI on: Help Scout $625, Salesforce Service Cloud $6,200 a month. Help Scout is 90% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round."},{"round":"users","winner":null,"why":"On G2: Help Scout 4.4 from 431 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Too close to call. Even."}]},"25_agents":{"winner":"salesforce-service-cloud","rounds":{"a":1,"b":3,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"help-scout","why":"At 25 agents with AI on: Help Scout $1,563, Salesforce Service Cloud $15,500 a month. Help Scout is 90% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round."},{"round":"users","winner":null,"why":"On G2: Help Scout 4.4 from 431 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Too close to call. Even."}]}},"bills":{"3_agents":{"help-scout":187.5,"salesforce-service-cloud":1860},"10_agents":{"help-scout":625,"salesforce-service-cloud":6200},"25_agents":{"help-scout":1562.5,"salesforce-service-cloud":15500}}},{"slug":"help-scout-vs-tidio","url":"https://helpdeskbattles.com/help-scout-vs-tidio","red":"help-scout","blue":"tidio","result":{"3_agents":{"winner":"tidio","rounds":{"a":1,"b":2,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":null,"why":"At 3 agents with AI on: Help Scout $188, Tidio $199 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"tidio","why":"Tidio offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Tidio takes the round."},{"round":"desk","winner":"help-scout","why":"Help Scout offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Help Scout takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":"tidio","why":"On G2: Help Scout 4.4 from 431 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"10_agents":{"winner":"tidio","rounds":{"a":1,"b":2,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":null,"why":"At 10 agents with AI on: Help Scout $625, Tidio $583 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"tidio","why":"Tidio offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Tidio takes the round."},{"round":"desk","winner":"help-scout","why":"Help Scout offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Help Scout takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":"tidio","why":"On G2: Help Scout 4.4 from 431 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"25_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"help-scout","why":"At 25 agents with AI on: Help Scout $1,563, Tidio can't be priced (the plan allows at most 10 agents) a month. Only Help Scout has a bill you can work out, so it takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"tidio","why":"Tidio offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Tidio takes the round."},{"round":"desk","winner":"help-scout","why":"Help Scout offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Help Scout takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":"tidio","why":"On G2: Help Scout 4.4 from 431 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]}},"bills":{"3_agents":{"help-scout":187.5,"tidio":199.17},"10_agents":{"help-scout":625,"tidio":582.5},"25_agents":{"help-scout":1562.5,"tidio":null}}},{"slug":"help-scout-vs-zendesk","url":"https://helpdeskbattles.com/help-scout-vs-zendesk","red":"help-scout","blue":"zendesk","result":{"3_agents":{"winner":"zendesk","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"help-scout","why":"At 3 agents with AI on: Help Scout $188, Zendesk $675 a month. Help Scout is 72% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round."},{"round":"users","winner":"help-scout","why":"On G2: Help Scout 4.4 from 431 reviews, Zendesk 4.3 from 7,095 reviews. Help Scout takes the round."}]},"10_agents":{"winner":"zendesk","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"help-scout","why":"At 10 agents with AI on: Help Scout $625, Zendesk $2,250 a month. Help Scout is 72% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round."},{"round":"users","winner":"help-scout","why":"On G2: Help Scout 4.4 from 431 reviews, Zendesk 4.3 from 7,095 reviews. Help Scout takes the round."}]},"25_agents":{"winner":"zendesk","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"help-scout","why":"At 25 agents with AI on: Help Scout $1,563, Zendesk $5,625 a month. Help Scout is 72% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round."},{"round":"users","winner":"help-scout","why":"On G2: Help Scout 4.4 from 431 reviews, Zendesk 4.3 from 7,095 reviews. Help Scout takes the round."}]}},"bills":{"3_agents":{"help-scout":187.5,"zendesk":675},"10_agents":{"help-scout":625,"zendesk":2250},"25_agents":{"help-scout":1562.5,"zendesk":5625}}},{"slug":"help-scout-vs-zoho-desk","url":"https://helpdeskbattles.com/help-scout-vs-zoho-desk","red":"help-scout","blue":"zoho-desk","result":{"3_agents":{"winner":"help-scout","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"help-scout","why":"At 3 agents with AI on: Help Scout $188, Zoho Desk $120 (an AI price is not public) a month. Help Scout's bill is complete and the other is not, so Help Scout takes the round."},{"round":"transparency","winner":"help-scout","why":"Help Scout offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Help Scout takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that answers from the help center. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round."},{"round":"users","winner":null,"why":"On G2: Help Scout 4.4 from 431 reviews, Zoho Desk 4.4 from 7,988 reviews. Too close to call. Even."}]},"10_agents":{"winner":"help-scout","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"help-scout","why":"At 10 agents with AI on: Help Scout $625, Zoho Desk $400 (an AI price is not public) a month. Help Scout's bill is complete and the other is not, so Help Scout takes the round."},{"round":"transparency","winner":"help-scout","why":"Help Scout offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Help Scout takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that answers from the help center. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round."},{"round":"users","winner":null,"why":"On G2: Help Scout 4.4 from 431 reviews, Zoho Desk 4.4 from 7,988 reviews. Too close to call. Even."}]},"25_agents":{"winner":"help-scout","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"help-scout","why":"At 25 agents with AI on: Help Scout $1,563, Zoho Desk $1,000 (an AI price is not public) a month. Help Scout's bill is complete and the other is not, so Help Scout takes the round."},{"round":"transparency","winner":"help-scout","why":"Help Scout offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Help Scout takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that answers from the help center. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round."},{"round":"users","winner":null,"why":"On G2: Help Scout 4.4 from 431 reviews, Zoho Desk 4.4 from 7,988 reviews. Too close to call. Even."}]}},"bills":{"3_agents":{"help-scout":187.5,"zoho-desk":120},"10_agents":{"help-scout":625,"zoho-desk":400},"25_agents":{"help-scout":1562.5,"zoho-desk":1000}}},{"slug":"hubspot-service-hub-vs-intercom","url":"https://helpdeskbattles.com/hubspot-service-hub-vs-intercom","red":"hubspot-service-hub","blue":"intercom","result":{"3_agents":{"winner":"intercom","rounds":{"a":0,"b":2,"even":4},"label":"Clear win","by_round":[{"round":"bill","winner":null,"why":"At 3 agents with AI on: HubSpot Service Hub $315, Intercom $323 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round."},{"round":"users","winner":"intercom","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Intercom 4.5 from 3,918 reviews. Intercom takes the round."}]},"10_agents":{"winner":"intercom","rounds":{"a":0,"b":2,"even":4},"label":"Clear win","by_round":[{"round":"bill","winner":null,"why":"At 10 agents with AI on: HubSpot Service Hub $1,120, Intercom $1,075 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round."},{"round":"users","winner":"intercom","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Intercom 4.5 from 3,918 reviews. Intercom takes the round."}]},"25_agents":{"winner":"intercom","rounds":{"a":0,"b":2,"even":4},"label":"Clear win","by_round":[{"round":"bill","winner":null,"why":"At 25 agents with AI on: HubSpot Service Hub $2,845, Intercom $2,688 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round."},{"round":"users","winner":"intercom","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Intercom 4.5 from 3,918 reviews. Intercom takes the round."}]}},"bills":{"3_agents":{"hubspot-service-hub":315,"intercom":322.5},"10_agents":{"hubspot-service-hub":1120,"intercom":1075},"25_agents":{"hubspot-service-hub":2845,"intercom":2687.5}}},{"slug":"hubspot-service-hub-vs-jira-service-management","url":"https://helpdeskbattles.com/hubspot-service-hub-vs-jira-service-management","red":"hubspot-service-hub","blue":"jira-service-management","result":{"3_agents":{"winner":"hubspot-service-hub","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":null,"why":"At 3 agents with AI on: HubSpot Service Hub $315, Jira Service Management $294 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Jira Service Management offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round."},{"round":"users","winner":"hubspot-service-hub","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Jira Service Management 4.3 from 986 reviews. HubSpot Service Hub takes the round."}]},"10_agents":{"winner":"hubspot-service-hub","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 10 agents with AI on: HubSpot Service Hub $1,120, Jira Service Management $979 a month. Jira Service Management is 13% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Jira Service Management offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round."},{"round":"users","winner":"hubspot-service-hub","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Jira Service Management 4.3 from 986 reviews. HubSpot Service Hub takes the round."}]},"25_agents":{"winner":"hubspot-service-hub","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 25 agents with AI on: HubSpot Service Hub $2,845, Jira Service Management $2,448 a month. Jira Service Management is 14% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Jira Service Management offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round."},{"round":"users","winner":"hubspot-service-hub","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Jira Service Management 4.3 from 986 reviews. HubSpot Service Hub takes the round."}]}},"bills":{"3_agents":{"hubspot-service-hub":315,"jira-service-management":293.76},"10_agents":{"hubspot-service-hub":1120,"jira-service-management":979.2},"25_agents":{"hubspot-service-hub":2845,"jira-service-management":2448}}},{"slug":"hubspot-service-hub-vs-liveagent","url":"https://helpdeskbattles.com/hubspot-service-hub-vs-liveagent","red":"hubspot-service-hub","blue":"liveagent","result":{"3_agents":{"winner":"hubspot-service-hub","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 3 agents with AI on: HubSpot Service Hub $315, LiveAgent $45 (an AI price is not public) a month. HubSpot Service Hub's bill is complete and the other is not, so HubSpot Service Hub takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. HubSpot Service Hub takes the round."},{"round":"users","winner":"liveagent","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round."}]},"10_agents":{"winner":"hubspot-service-hub","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 10 agents with AI on: HubSpot Service Hub $1,120, LiveAgent $150 (an AI price is not public) a month. HubSpot Service Hub's bill is complete and the other is not, so HubSpot Service Hub takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. HubSpot Service Hub takes the round."},{"round":"users","winner":"liveagent","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round."}]},"25_agents":{"winner":"hubspot-service-hub","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 25 agents with AI on: HubSpot Service Hub $2,845, LiveAgent $375 (an AI price is not public) a month. HubSpot Service Hub's bill is complete and the other is not, so HubSpot Service Hub takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. HubSpot Service Hub takes the round."},{"round":"users","winner":"liveagent","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round."}]}},"bills":{"3_agents":{"hubspot-service-hub":315,"liveagent":45},"10_agents":{"hubspot-service-hub":1120,"liveagent":150},"25_agents":{"hubspot-service-hub":2845,"liveagent":375}}},{"slug":"hubspot-service-hub-vs-salesforce-service-cloud","url":"https://helpdeskbattles.com/hubspot-service-hub-vs-salesforce-service-cloud","red":"hubspot-service-hub","blue":"salesforce-service-cloud","result":{"3_agents":{"winner":null,"rounds":{"a":1,"b":1,"even":4},"label":"Draw","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 3 agents with AI on: HubSpot Service Hub $315, Salesforce Service Cloud $1,860 a month. HubSpot Service Hub is 83% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round."},{"round":"users","winner":null,"why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Too close to call. Even."}]},"10_agents":{"winner":null,"rounds":{"a":1,"b":1,"even":4},"label":"Draw","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 10 agents with AI on: HubSpot Service Hub $1,120, Salesforce Service Cloud $6,200 a month. HubSpot Service Hub is 82% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round."},{"round":"users","winner":null,"why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Too close to call. Even."}]},"25_agents":{"winner":null,"rounds":{"a":1,"b":1,"even":4},"label":"Draw","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 25 agents with AI on: HubSpot Service Hub $2,845, Salesforce Service Cloud $15,500 a month. HubSpot Service Hub is 82% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round."},{"round":"users","winner":null,"why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Too close to call. Even."}]}},"bills":{"3_agents":{"hubspot-service-hub":315,"salesforce-service-cloud":1860},"10_agents":{"hubspot-service-hub":1120,"salesforce-service-cloud":6200},"25_agents":{"hubspot-service-hub":2845,"salesforce-service-cloud":15500}}},{"slug":"hubspot-service-hub-vs-tidio","url":"https://helpdeskbattles.com/hubspot-service-hub-vs-tidio","red":"hubspot-service-hub","blue":"tidio","result":{"3_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"tidio","why":"At 3 agents with AI on: HubSpot Service Hub $315, Tidio $199 a month. Tidio is 37% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. HubSpot Service Hub takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":"tidio","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"10_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"tidio","why":"At 10 agents with AI on: HubSpot Service Hub $1,120, Tidio $583 a month. Tidio is 48% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. HubSpot Service Hub takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":"tidio","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"25_agents":{"winner":"hubspot-service-hub","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 25 agents with AI on: HubSpot Service Hub $2,845, Tidio can't be priced (the plan allows at most 10 agents) a month. Only HubSpot Service Hub has a bill you can work out, so it takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. HubSpot Service Hub takes the round."},{"round":"trust","winner":null,"why":"Both offer one audit report (SOC 2 Type II or ISO 27001). Even."},{"round":"users","winner":"tidio","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]}},"bills":{"3_agents":{"hubspot-service-hub":315,"tidio":199.17},"10_agents":{"hubspot-service-hub":1120,"tidio":582.5},"25_agents":{"hubspot-service-hub":2845,"tidio":null}}},{"slug":"hubspot-service-hub-vs-zendesk","url":"https://helpdeskbattles.com/hubspot-service-hub-vs-zendesk","red":"hubspot-service-hub","blue":"zendesk","result":{"3_agents":{"winner":"hubspot-service-hub","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 3 agents with AI on: HubSpot Service Hub $315, Zendesk $675 a month. HubSpot Service Hub is 53% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round."},{"round":"users","winner":"hubspot-service-hub","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Zendesk 4.3 from 7,095 reviews. HubSpot Service Hub takes the round."}]},"10_agents":{"winner":"hubspot-service-hub","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 10 agents with AI on: HubSpot Service Hub $1,120, Zendesk $2,250 a month. HubSpot Service Hub is 50% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round."},{"round":"users","winner":"hubspot-service-hub","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Zendesk 4.3 from 7,095 reviews. HubSpot Service Hub takes the round."}]},"25_agents":{"winner":"hubspot-service-hub","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 25 agents with AI on: HubSpot Service Hub $2,845, Zendesk $5,625 a month. HubSpot Service Hub is 49% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round."},{"round":"users","winner":"hubspot-service-hub","why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Zendesk 4.3 from 7,095 reviews. HubSpot Service Hub takes the round."}]}},"bills":{"3_agents":{"hubspot-service-hub":315,"zendesk":675},"10_agents":{"hubspot-service-hub":1120,"zendesk":2250},"25_agents":{"hubspot-service-hub":2845,"zendesk":5625}}},{"slug":"hubspot-service-hub-vs-zoho-desk","url":"https://helpdeskbattles.com/hubspot-service-hub-vs-zoho-desk","red":"hubspot-service-hub","blue":"zoho-desk","result":{"3_agents":{"winner":"hubspot-service-hub","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 3 agents with AI on: HubSpot Service Hub $315, Zoho Desk $120 (an AI price is not public) a month. HubSpot Service Hub's bill is complete and the other is not, so HubSpot Service Hub takes the round."},{"round":"transparency","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. HubSpot Service Hub takes the round."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Zoho Desk offers an AI agent that answers from the help center. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Zoho Desk offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round."},{"round":"users","winner":null,"why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Zoho Desk 4.4 from 7,988 reviews. Too close to call. Even."}]},"10_agents":{"winner":"hubspot-service-hub","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 10 agents with AI on: HubSpot Service Hub $1,120, Zoho Desk $400 (an AI price is not public) a month. HubSpot Service Hub's bill is complete and the other is not, so HubSpot Service Hub takes the round."},{"round":"transparency","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. HubSpot Service Hub takes the round."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Zoho Desk offers an AI agent that answers from the help center. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Zoho Desk offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round."},{"round":"users","winner":null,"why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Zoho Desk 4.4 from 7,988 reviews. Too close to call. Even."}]},"25_agents":{"winner":"hubspot-service-hub","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"hubspot-service-hub","why":"At 25 agents with AI on: HubSpot Service Hub $2,845, Zoho Desk $1,000 (an AI price is not public) a month. HubSpot Service Hub's bill is complete and the other is not, so HubSpot Service Hub takes the round."},{"round":"transparency","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. HubSpot Service Hub takes the round."},{"round":"ai","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Zoho Desk offers an AI agent that answers from the help center. HubSpot Service Hub takes the round."},{"round":"desk","winner":"hubspot-service-hub","why":"HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Zoho Desk offers all that plus phone and messaging apps. HubSpot Service Hub takes the round."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round."},{"round":"users","winner":null,"why":"On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Zoho Desk 4.4 from 7,988 reviews. Too close to call. Even."}]}},"bills":{"3_agents":{"hubspot-service-hub":315,"zoho-desk":120},"10_agents":{"hubspot-service-hub":1120,"zoho-desk":400},"25_agents":{"hubspot-service-hub":2845,"zoho-desk":1000}}},{"slug":"intercom-vs-jira-service-management","url":"https://helpdeskbattles.com/intercom-vs-jira-service-management","red":"intercom","blue":"jira-service-management","result":{"3_agents":{"winner":"intercom","rounds":{"a":3,"b":0,"even":3},"label":"Clear win","by_round":[{"round":"bill","winner":null,"why":"At 3 agents with AI on: Intercom $323, Jira Service Management $294 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Jira Service Management offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"intercom","why":"On G2: Intercom 4.5 from 3,918 reviews, Jira Service Management 4.3 from 986 reviews. Intercom takes the round."}]},"10_agents":{"winner":"intercom","rounds":{"a":3,"b":0,"even":3},"label":"Clear win","by_round":[{"round":"bill","winner":null,"why":"At 10 agents with AI on: Intercom $1,075, Jira Service Management $979 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Jira Service Management offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"intercom","why":"On G2: Intercom 4.5 from 3,918 reviews, Jira Service Management 4.3 from 986 reviews. Intercom takes the round."}]},"25_agents":{"winner":"intercom","rounds":{"a":3,"b":0,"even":3},"label":"Clear win","by_round":[{"round":"bill","winner":null,"why":"At 25 agents with AI on: Intercom $2,688, Jira Service Management $2,448 a month. That is within 10%, so the round is even."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Jira Service Management offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"intercom","why":"On G2: Intercom 4.5 from 3,918 reviews, Jira Service Management 4.3 from 986 reviews. Intercom takes the round."}]}},"bills":{"3_agents":{"intercom":322.5,"jira-service-management":293.76},"10_agents":{"intercom":1075,"jira-service-management":979.2},"25_agents":{"intercom":2687.5,"jira-service-management":2448}}},{"slug":"intercom-vs-liveagent","url":"https://helpdeskbattles.com/intercom-vs-liveagent","red":"intercom","blue":"liveagent","result":{"3_agents":{"winner":"intercom","rounds":{"a":4,"b":0,"even":2},"label":"Knockout","by_round":[{"round":"bill","winner":"intercom","why":"At 3 agents with AI on: Intercom $323, LiveAgent $45 (an AI price is not public) a month. Intercom's bill is complete and the other is not, so Intercom takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Intercom takes the round."},{"round":"users","winner":null,"why":"On G2: Intercom 4.5 from 3,918 reviews, LiveAgent 4.5 from 1,537 reviews. Too close to call. Even."}]},"10_agents":{"winner":"intercom","rounds":{"a":4,"b":0,"even":2},"label":"Knockout","by_round":[{"round":"bill","winner":"intercom","why":"At 10 agents with AI on: Intercom $1,075, LiveAgent $150 (an AI price is not public) a month. Intercom's bill is complete and the other is not, so Intercom takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Intercom takes the round."},{"round":"users","winner":null,"why":"On G2: Intercom 4.5 from 3,918 reviews, LiveAgent 4.5 from 1,537 reviews. Too close to call. Even."}]},"25_agents":{"winner":"intercom","rounds":{"a":4,"b":0,"even":2},"label":"Knockout","by_round":[{"round":"bill","winner":"intercom","why":"At 25 agents with AI on: Intercom $2,688, LiveAgent $375 (an AI price is not public) a month. Intercom's bill is complete and the other is not, so Intercom takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Intercom takes the round."},{"round":"users","winner":null,"why":"On G2: Intercom 4.5 from 3,918 reviews, LiveAgent 4.5 from 1,537 reviews. Too close to call. Even."}]}},"bills":{"3_agents":{"intercom":322.5,"liveagent":45},"10_agents":{"intercom":1075,"liveagent":150},"25_agents":{"intercom":2687.5,"liveagent":375}}},{"slug":"intercom-vs-salesforce-service-cloud","url":"https://helpdeskbattles.com/intercom-vs-salesforce-service-cloud","red":"intercom","blue":"salesforce-service-cloud","result":{"3_agents":{"winner":"intercom","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"intercom","why":"At 3 agents with AI on: Intercom $323, Salesforce Service Cloud $1,860 a month. Intercom is 83% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round."},{"round":"users","winner":"intercom","why":"On G2: Intercom 4.5 from 3,918 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Intercom takes the round."}]},"10_agents":{"winner":"intercom","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"intercom","why":"At 10 agents with AI on: Intercom $1,075, Salesforce Service Cloud $6,200 a month. Intercom is 83% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round."},{"round":"users","winner":"intercom","why":"On G2: Intercom 4.5 from 3,918 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Intercom takes the round."}]},"25_agents":{"winner":"intercom","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"intercom","why":"At 25 agents with AI on: Intercom $2,688, Salesforce Service Cloud $15,500 a month. Intercom is 83% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round."},{"round":"users","winner":"intercom","why":"On G2: Intercom 4.5 from 3,918 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Intercom takes the round."}]}},"bills":{"3_agents":{"intercom":322.5,"salesforce-service-cloud":1860},"10_agents":{"intercom":1075,"salesforce-service-cloud":6200},"25_agents":{"intercom":2687.5,"salesforce-service-cloud":15500}}},{"slug":"intercom-vs-tidio","url":"https://helpdeskbattles.com/intercom-vs-tidio","red":"intercom","blue":"tidio","result":{"3_agents":{"winner":"intercom","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"tidio","why":"At 3 agents with AI on: Intercom $323, Tidio $199 a month. Tidio is 38% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. Intercom takes the round."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round."},{"round":"users","winner":"tidio","why":"On G2: Intercom 4.5 from 3,918 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"10_agents":{"winner":"intercom","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"tidio","why":"At 10 agents with AI on: Intercom $1,075, Tidio $583 a month. Tidio is 46% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. Intercom takes the round."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round."},{"round":"users","winner":"tidio","why":"On G2: Intercom 4.5 from 3,918 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"25_agents":{"winner":"intercom","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"intercom","why":"At 25 agents with AI on: Intercom $2,688, Tidio can't be priced (the plan allows at most 10 agents) a month. Only Intercom has a bill you can work out, so it takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. Intercom takes the round."},{"round":"trust","winner":"intercom","why":"Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round."},{"round":"users","winner":"tidio","why":"On G2: Intercom 4.5 from 3,918 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]}},"bills":{"3_agents":{"intercom":322.5,"tidio":199.17},"10_agents":{"intercom":1075,"tidio":582.5},"25_agents":{"intercom":2687.5,"tidio":null}}},{"slug":"intercom-vs-zendesk","url":"https://helpdeskbattles.com/intercom-vs-zendesk","red":"intercom","blue":"zendesk","result":{"3_agents":{"winner":"intercom","rounds":{"a":2,"b":0,"even":4},"label":"Clear win","by_round":[{"round":"bill","winner":"intercom","why":"At 3 agents with AI on: Intercom $323, Zendesk $675 a month. Intercom is 52% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"intercom","why":"On G2: Intercom 4.5 from 3,918 reviews, Zendesk 4.3 from 7,095 reviews. Intercom takes the round."}]},"10_agents":{"winner":"intercom","rounds":{"a":2,"b":0,"even":4},"label":"Clear win","by_round":[{"round":"bill","winner":"intercom","why":"At 10 agents with AI on: Intercom $1,075, Zendesk $2,250 a month. Intercom is 52% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"intercom","why":"On G2: Intercom 4.5 from 3,918 reviews, Zendesk 4.3 from 7,095 reviews. Intercom takes the round."}]},"25_agents":{"winner":"intercom","rounds":{"a":2,"b":0,"even":4},"label":"Clear win","by_round":[{"round":"bill","winner":"intercom","why":"At 25 agents with AI on: Intercom $2,688, Zendesk $5,625 a month. Intercom is 52% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":"intercom","why":"On G2: Intercom 4.5 from 3,918 reviews, Zendesk 4.3 from 7,095 reviews. Intercom takes the round."}]}},"bills":{"3_agents":{"intercom":322.5,"zendesk":675},"10_agents":{"intercom":1075,"zendesk":2250},"25_agents":{"intercom":2687.5,"zendesk":5625}}},{"slug":"intercom-vs-zoho-desk","url":"https://helpdeskbattles.com/intercom-vs-zoho-desk","red":"intercom","blue":"zoho-desk","result":{"3_agents":{"winner":"intercom","rounds":{"a":5,"b":1,"even":0},"label":"Knockout","by_round":[{"round":"bill","winner":"intercom","why":"At 3 agents with AI on: Intercom $323, Zoho Desk $120 (an AI price is not public) a month. Intercom's bill is complete and the other is not, so Intercom takes the round."},{"round":"transparency","winner":"intercom","why":"Intercom offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Intercom takes the round."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Zoho Desk offers an AI agent that answers from the help center. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Zoho Desk offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Zoho Desk takes the round."},{"round":"users","winner":"intercom","why":"On G2: Intercom 4.5 from 3,918 reviews, Zoho Desk 4.4 from 7,988 reviews. Intercom takes the round."}]},"10_agents":{"winner":"intercom","rounds":{"a":5,"b":1,"even":0},"label":"Knockout","by_round":[{"round":"bill","winner":"intercom","why":"At 10 agents with AI on: Intercom $1,075, Zoho Desk $400 (an AI price is not public) a month. Intercom's bill is complete and the other is not, so Intercom takes the round."},{"round":"transparency","winner":"intercom","why":"Intercom offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Intercom takes the round."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Zoho Desk offers an AI agent that answers from the help center. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Zoho Desk offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Zoho Desk takes the round."},{"round":"users","winner":"intercom","why":"On G2: Intercom 4.5 from 3,918 reviews, Zoho Desk 4.4 from 7,988 reviews. Intercom takes the round."}]},"25_agents":{"winner":"intercom","rounds":{"a":5,"b":1,"even":0},"label":"Knockout","by_round":[{"round":"bill","winner":"intercom","why":"At 25 agents with AI on: Intercom $2,688, Zoho Desk $1,000 (an AI price is not public) a month. Intercom's bill is complete and the other is not, so Intercom takes the round."},{"round":"transparency","winner":"intercom","why":"Intercom offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Intercom takes the round."},{"round":"ai","winner":"intercom","why":"Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Zoho Desk offers an AI agent that answers from the help center. Intercom takes the round."},{"round":"desk","winner":"intercom","why":"Intercom offers every channel natively, skills-based routing and 300+ integrations; Zoho Desk offers all that plus phone and messaging apps. Intercom takes the round."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Zoho Desk takes the round."},{"round":"users","winner":"intercom","why":"On G2: Intercom 4.5 from 3,918 reviews, Zoho Desk 4.4 from 7,988 reviews. Intercom takes the round."}]}},"bills":{"3_agents":{"intercom":322.5,"zoho-desk":120},"10_agents":{"intercom":1075,"zoho-desk":400},"25_agents":{"intercom":2687.5,"zoho-desk":1000}}},{"slug":"jira-service-management-vs-liveagent","url":"https://helpdeskbattles.com/jira-service-management-vs-liveagent","red":"jira-service-management","blue":"liveagent","result":{"3_agents":{"winner":"jira-service-management","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 3 agents with AI on: Jira Service Management $294, LiveAgent $45 (an AI price is not public) a month. Jira Service Management's bill is complete and the other is not, so Jira Service Management takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"jira-service-management","why":"Jira Service Management offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Jira Service Management takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Jira Service Management takes the round."},{"round":"users","winner":"liveagent","why":"On G2: Jira Service Management 4.3 from 986 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round."}]},"10_agents":{"winner":"jira-service-management","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 10 agents with AI on: Jira Service Management $979, LiveAgent $150 (an AI price is not public) a month. Jira Service Management's bill is complete and the other is not, so Jira Service Management takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"jira-service-management","why":"Jira Service Management offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Jira Service Management takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Jira Service Management takes the round."},{"round":"users","winner":"liveagent","why":"On G2: Jira Service Management 4.3 from 986 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round."}]},"25_agents":{"winner":"jira-service-management","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 25 agents with AI on: Jira Service Management $2,448, LiveAgent $375 (an AI price is not public) a month. Jira Service Management's bill is complete and the other is not, so Jira Service Management takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"jira-service-management","why":"Jira Service Management offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Jira Service Management takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Jira Service Management takes the round."},{"round":"users","winner":"liveagent","why":"On G2: Jira Service Management 4.3 from 986 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round."}]}},"bills":{"3_agents":{"jira-service-management":293.76,"liveagent":45},"10_agents":{"jira-service-management":979.2,"liveagent":150},"25_agents":{"jira-service-management":2448,"liveagent":375}}},{"slug":"jira-service-management-vs-salesforce-service-cloud","url":"https://helpdeskbattles.com/jira-service-management-vs-salesforce-service-cloud","red":"jira-service-management","blue":"salesforce-service-cloud","result":{"3_agents":{"winner":"salesforce-service-cloud","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 3 agents with AI on: Jira Service Management $294, Salesforce Service Cloud $1,860 a month. Jira Service Management is 84% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Jira Service Management offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round."},{"round":"users","winner":"salesforce-service-cloud","why":"On G2: Jira Service Management 4.3 from 986 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Salesforce Service Cloud takes the round."}]},"10_agents":{"winner":"salesforce-service-cloud","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 10 agents with AI on: Jira Service Management $979, Salesforce Service Cloud $6,200 a month. Jira Service Management is 84% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Jira Service Management offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round."},{"round":"users","winner":"salesforce-service-cloud","why":"On G2: Jira Service Management 4.3 from 986 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Salesforce Service Cloud takes the round."}]},"25_agents":{"winner":"salesforce-service-cloud","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 25 agents with AI on: Jira Service Management $2,448, Salesforce Service Cloud $15,500 a month. Jira Service Management is 84% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Jira Service Management offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round."},{"round":"users","winner":"salesforce-service-cloud","why":"On G2: Jira Service Management 4.3 from 986 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Salesforce Service Cloud takes the round."}]}},"bills":{"3_agents":{"jira-service-management":293.76,"salesforce-service-cloud":1860},"10_agents":{"jira-service-management":979.2,"salesforce-service-cloud":6200},"25_agents":{"jira-service-management":2448,"salesforce-service-cloud":15500}}},{"slug":"jira-service-management-vs-tidio","url":"https://helpdeskbattles.com/jira-service-management-vs-tidio","red":"jira-service-management","blue":"tidio","result":{"3_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"tidio","why":"At 3 agents with AI on: Jira Service Management $294, Tidio $199 a month. Tidio is 32% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":"jira-service-management","why":"Jira Service Management offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Jira Service Management takes the round."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round."},{"round":"users","winner":"tidio","why":"On G2: Jira Service Management 4.3 from 986 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"10_agents":{"winner":null,"rounds":{"a":2,"b":2,"even":2},"label":"Draw","by_round":[{"round":"bill","winner":"tidio","why":"At 10 agents with AI on: Jira Service Management $979, Tidio $583 a month. Tidio is 41% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":"jira-service-management","why":"Jira Service Management offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Jira Service Management takes the round."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round."},{"round":"users","winner":"tidio","why":"On G2: Jira Service Management 4.3 from 986 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"25_agents":{"winner":"jira-service-management","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 25 agents with AI on: Jira Service Management $2,448, Tidio can't be priced (the plan allows at most 10 agents) a month. Only Jira Service Management has a bill you can work out, so it takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an AI agent that also takes actions in other systems. Even."},{"round":"desk","winner":"jira-service-management","why":"Jira Service Management offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Jira Service Management takes the round."},{"round":"trust","winner":"jira-service-management","why":"Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round."},{"round":"users","winner":"tidio","why":"On G2: Jira Service Management 4.3 from 986 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]}},"bills":{"3_agents":{"jira-service-management":293.76,"tidio":199.17},"10_agents":{"jira-service-management":979.2,"tidio":582.5},"25_agents":{"jira-service-management":2448,"tidio":null}}},{"slug":"jira-service-management-vs-zendesk","url":"https://helpdeskbattles.com/jira-service-management-vs-zendesk","red":"jira-service-management","blue":"zendesk","result":{"3_agents":{"winner":"zendesk","rounds":{"a":1,"b":2,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 3 agents with AI on: Jira Service Management $294, Zendesk $675 a month. Jira Service Management is 56% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Jira Service Management offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":null,"why":"On G2: Jira Service Management 4.3 from 986 reviews, Zendesk 4.3 from 7,095 reviews. Too close to call. Even."}]},"10_agents":{"winner":"zendesk","rounds":{"a":1,"b":2,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 10 agents with AI on: Jira Service Management $979, Zendesk $2,250 a month. Jira Service Management is 56% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Jira Service Management offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":null,"why":"On G2: Jira Service Management 4.3 from 986 reviews, Zendesk 4.3 from 7,095 reviews. Too close to call. Even."}]},"25_agents":{"winner":"zendesk","rounds":{"a":1,"b":2,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 25 agents with AI on: Jira Service Management $2,448, Zendesk $5,625 a month. Jira Service Management is 56% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Jira Service Management offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even."},{"round":"users","winner":null,"why":"On G2: Jira Service Management 4.3 from 986 reviews, Zendesk 4.3 from 7,095 reviews. Too close to call. Even."}]}},"bills":{"3_agents":{"jira-service-management":293.76,"zendesk":675},"10_agents":{"jira-service-management":979.2,"zendesk":2250},"25_agents":{"jira-service-management":2448,"zendesk":5625}}},{"slug":"jira-service-management-vs-zoho-desk","url":"https://helpdeskbattles.com/jira-service-management-vs-zoho-desk","red":"jira-service-management","blue":"zoho-desk","result":{"3_agents":{"winner":"jira-service-management","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 3 agents with AI on: Jira Service Management $294, Zoho Desk $120 (an AI price is not public) a month. Jira Service Management's bill is complete and the other is not, so Jira Service Management takes the round."},{"round":"transparency","winner":"jira-service-management","why":"Jira Service Management offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Jira Service Management takes the round."},{"round":"ai","winner":"jira-service-management","why":"Jira Service Management offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Jira Service Management takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Zoho Desk takes the round."},{"round":"users","winner":"zoho-desk","why":"On G2: Jira Service Management 4.3 from 986 reviews, Zoho Desk 4.4 from 7,988 reviews. Zoho Desk takes the round."}]},"10_agents":{"winner":"jira-service-management","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 10 agents with AI on: Jira Service Management $979, Zoho Desk $400 (an AI price is not public) a month. Jira Service Management's bill is complete and the other is not, so Jira Service Management takes the round."},{"round":"transparency","winner":"jira-service-management","why":"Jira Service Management offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Jira Service Management takes the round."},{"round":"ai","winner":"jira-service-management","why":"Jira Service Management offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Jira Service Management takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Zoho Desk takes the round."},{"round":"users","winner":"zoho-desk","why":"On G2: Jira Service Management 4.3 from 986 reviews, Zoho Desk 4.4 from 7,988 reviews. Zoho Desk takes the round."}]},"25_agents":{"winner":"jira-service-management","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"jira-service-management","why":"At 25 agents with AI on: Jira Service Management $2,448, Zoho Desk $1,000 (an AI price is not public) a month. Jira Service Management's bill is complete and the other is not, so Jira Service Management takes the round."},{"round":"transparency","winner":"jira-service-management","why":"Jira Service Management offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Jira Service Management takes the round."},{"round":"ai","winner":"jira-service-management","why":"Jira Service Management offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Jira Service Management takes the round."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Zoho Desk takes the round."},{"round":"users","winner":"zoho-desk","why":"On G2: Jira Service Management 4.3 from 986 reviews, Zoho Desk 4.4 from 7,988 reviews. Zoho Desk takes the round."}]}},"bills":{"3_agents":{"jira-service-management":293.76,"zoho-desk":120},"10_agents":{"jira-service-management":979.2,"zoho-desk":400},"25_agents":{"jira-service-management":2448,"zoho-desk":1000}}},{"slug":"liveagent-vs-salesforce-service-cloud","url":"https://helpdeskbattles.com/liveagent-vs-salesforce-service-cloud","red":"liveagent","blue":"salesforce-service-cloud","result":{"3_agents":{"winner":"salesforce-service-cloud","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"salesforce-service-cloud","why":"At 3 agents with AI on: LiveAgent $45 (an AI price is not public), Salesforce Service Cloud $1,860 a month. Salesforce Service Cloud's bill is complete and the other is not, so Salesforce Service Cloud takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; LiveAgent offers security claims without audit reports. Salesforce Service Cloud takes the round."},{"round":"users","winner":"liveagent","why":"On G2: LiveAgent 4.5 from 1,537 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. LiveAgent takes the round."}]},"10_agents":{"winner":"salesforce-service-cloud","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"salesforce-service-cloud","why":"At 10 agents with AI on: LiveAgent $150 (an AI price is not public), Salesforce Service Cloud $6,200 a month. Salesforce Service Cloud's bill is complete and the other is not, so Salesforce Service Cloud takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; LiveAgent offers security claims without audit reports. Salesforce Service Cloud takes the round."},{"round":"users","winner":"liveagent","why":"On G2: LiveAgent 4.5 from 1,537 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. LiveAgent takes the round."}]},"25_agents":{"winner":"salesforce-service-cloud","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"salesforce-service-cloud","why":"At 25 agents with AI on: LiveAgent $375 (an AI price is not public), Salesforce Service Cloud $15,500 a month. Salesforce Service Cloud's bill is complete and the other is not, so Salesforce Service Cloud takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; LiveAgent offers security claims without audit reports. Salesforce Service Cloud takes the round."},{"round":"users","winner":"liveagent","why":"On G2: LiveAgent 4.5 from 1,537 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. LiveAgent takes the round."}]}},"bills":{"3_agents":{"liveagent":45,"salesforce-service-cloud":1860},"10_agents":{"liveagent":150,"salesforce-service-cloud":6200},"25_agents":{"liveagent":375,"salesforce-service-cloud":15500}}},{"slug":"liveagent-vs-tidio","url":"https://helpdeskbattles.com/liveagent-vs-tidio","red":"liveagent","blue":"tidio","result":{"3_agents":{"winner":"tidio","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"tidio","why":"At 3 agents with AI on: LiveAgent $45 (an AI price is not public), Tidio $199 a month. Tidio's bill is complete and the other is not, so Tidio takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"tidio","why":"Tidio offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Tidio takes the round."},{"round":"desk","winner":"liveagent","why":"LiveAgent offers all that plus phone and messaging apps; Tidio offers email plus one more channel. LiveAgent takes the round."},{"round":"trust","winner":"tidio","why":"Tidio offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. Tidio takes the round."},{"round":"users","winner":"tidio","why":"On G2: LiveAgent 4.5 from 1,537 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"10_agents":{"winner":"tidio","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"tidio","why":"At 10 agents with AI on: LiveAgent $150 (an AI price is not public), Tidio $583 a month. Tidio's bill is complete and the other is not, so Tidio takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"tidio","why":"Tidio offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Tidio takes the round."},{"round":"desk","winner":"liveagent","why":"LiveAgent offers all that plus phone and messaging apps; Tidio offers email plus one more channel. LiveAgent takes the round."},{"round":"trust","winner":"tidio","why":"Tidio offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. Tidio takes the round."},{"round":"users","winner":"tidio","why":"On G2: LiveAgent 4.5 from 1,537 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"25_agents":{"winner":"tidio","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"liveagent","why":"At 25 agents with AI on: LiveAgent $375 (an AI price is not public), Tidio can't be priced (the plan allows at most 10 agents) a month. Only LiveAgent has a bill you can work out, so it takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"tidio","why":"Tidio offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Tidio takes the round."},{"round":"desk","winner":"liveagent","why":"LiveAgent offers all that plus phone and messaging apps; Tidio offers email plus one more channel. LiveAgent takes the round."},{"round":"trust","winner":"tidio","why":"Tidio offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. Tidio takes the round."},{"round":"users","winner":"tidio","why":"On G2: LiveAgent 4.5 from 1,537 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]}},"bills":{"3_agents":{"liveagent":45,"tidio":199.17},"10_agents":{"liveagent":150,"tidio":582.5},"25_agents":{"liveagent":375,"tidio":null}}},{"slug":"liveagent-vs-zendesk","url":"https://helpdeskbattles.com/liveagent-vs-zendesk","red":"liveagent","blue":"zendesk","result":{"3_agents":{"winner":"zendesk","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"zendesk","why":"At 3 agents with AI on: LiveAgent $45 (an AI price is not public), Zendesk $675 a month. Zendesk's bill is complete and the other is not, so Zendesk takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Zendesk takes the round."},{"round":"users","winner":"liveagent","why":"On G2: LiveAgent 4.5 from 1,537 reviews, Zendesk 4.3 from 7,095 reviews. LiveAgent takes the round."}]},"10_agents":{"winner":"zendesk","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"zendesk","why":"At 10 agents with AI on: LiveAgent $150 (an AI price is not public), Zendesk $2,250 a month. Zendesk's bill is complete and the other is not, so Zendesk takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Zendesk takes the round."},{"round":"users","winner":"liveagent","why":"On G2: LiveAgent 4.5 from 1,537 reviews, Zendesk 4.3 from 7,095 reviews. LiveAgent takes the round."}]},"25_agents":{"winner":"zendesk","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"zendesk","why":"At 25 agents with AI on: LiveAgent $375 (an AI price is not public), Zendesk $5,625 a month. Zendesk's bill is complete and the other is not, so Zendesk takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Zendesk takes the round."},{"round":"users","winner":"liveagent","why":"On G2: LiveAgent 4.5 from 1,537 reviews, Zendesk 4.3 from 7,095 reviews. LiveAgent takes the round."}]}},"bills":{"3_agents":{"liveagent":45,"zendesk":675},"10_agents":{"liveagent":150,"zendesk":2250},"25_agents":{"liveagent":375,"zendesk":5625}}},{"slug":"liveagent-vs-zoho-desk","url":"https://helpdeskbattles.com/liveagent-vs-zoho-desk","red":"liveagent","blue":"zoho-desk","result":{"3_agents":{"winner":"liveagent","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"liveagent","why":"At 3 agents with AI on: LiveAgent $45 (an AI price is not public), Zoho Desk $120 (an AI price is not public) a month. LiveAgent is 63% cheaper and takes the round."},{"round":"transparency","winner":"liveagent","why":"LiveAgent offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. LiveAgent takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that answers from the help center. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; LiveAgent offers security claims without audit reports. Zoho Desk takes the round."},{"round":"users","winner":"liveagent","why":"On G2: LiveAgent 4.5 from 1,537 reviews, Zoho Desk 4.4 from 7,988 reviews. LiveAgent takes the round."}]},"10_agents":{"winner":"liveagent","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"liveagent","why":"At 10 agents with AI on: LiveAgent $150 (an AI price is not public), Zoho Desk $400 (an AI price is not public) a month. LiveAgent is 63% cheaper and takes the round."},{"round":"transparency","winner":"liveagent","why":"LiveAgent offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. LiveAgent takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that answers from the help center. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; LiveAgent offers security claims without audit reports. Zoho Desk takes the round."},{"round":"users","winner":"liveagent","why":"On G2: LiveAgent 4.5 from 1,537 reviews, Zoho Desk 4.4 from 7,988 reviews. LiveAgent takes the round."}]},"25_agents":{"winner":"liveagent","rounds":{"a":3,"b":1,"even":2},"label":"Clear win","by_round":[{"round":"bill","winner":"liveagent","why":"At 25 agents with AI on: LiveAgent $375 (an AI price is not public), Zoho Desk $1,000 (an AI price is not public) a month. LiveAgent is 63% cheaper and takes the round."},{"round":"transparency","winner":"liveagent","why":"LiveAgent offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. LiveAgent takes the round."},{"round":"ai","winner":null,"why":"Both offer an AI agent that answers from the help center. Even."},{"round":"desk","winner":null,"why":"Both offer all that plus phone and messaging apps. Even."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; LiveAgent offers security claims without audit reports. Zoho Desk takes the round."},{"round":"users","winner":"liveagent","why":"On G2: LiveAgent 4.5 from 1,537 reviews, Zoho Desk 4.4 from 7,988 reviews. LiveAgent takes the round."}]}},"bills":{"3_agents":{"liveagent":45,"zoho-desk":120},"10_agents":{"liveagent":150,"zoho-desk":400},"25_agents":{"liveagent":375,"zoho-desk":1000}}},{"slug":"salesforce-service-cloud-vs-tidio","url":"https://helpdeskbattles.com/salesforce-service-cloud-vs-tidio","red":"salesforce-service-cloud","blue":"tidio","result":{"3_agents":{"winner":"salesforce-service-cloud","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"tidio","why":"At 3 agents with AI on: Salesforce Service Cloud $1,860, Tidio $199 a month. Tidio is 89% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round."},{"round":"users","winner":"tidio","why":"On G2: Salesforce Service Cloud 4.4 from 8,437 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"10_agents":{"winner":"salesforce-service-cloud","rounds":{"a":3,"b":2,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"tidio","why":"At 10 agents with AI on: Salesforce Service Cloud $6,200, Tidio $583 a month. Tidio is 91% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round."},{"round":"users","winner":"tidio","why":"On G2: Salesforce Service Cloud 4.4 from 8,437 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]},"25_agents":{"winner":"salesforce-service-cloud","rounds":{"a":4,"b":1,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"salesforce-service-cloud","why":"At 25 agents with AI on: Salesforce Service Cloud $15,500, Tidio can't be priced (the plan allows at most 10 agents) a month. Only Salesforce Service Cloud has a bill you can work out, so it takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. Salesforce Service Cloud takes the round."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round."},{"round":"users","winner":"tidio","why":"On G2: Salesforce Service Cloud 4.4 from 8,437 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round."}]}},"bills":{"3_agents":{"salesforce-service-cloud":1860,"tidio":199.17},"10_agents":{"salesforce-service-cloud":6200,"tidio":582.5},"25_agents":{"salesforce-service-cloud":15500,"tidio":null}}},{"slug":"salesforce-service-cloud-vs-zendesk","url":"https://helpdeskbattles.com/salesforce-service-cloud-vs-zendesk","red":"salesforce-service-cloud","blue":"zendesk","result":{"3_agents":{"winner":"salesforce-service-cloud","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"zendesk","why":"At 3 agents with AI on: Salesforce Service Cloud $1,860, Zendesk $675 a month. Zendesk is 64% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round."},{"round":"users","winner":"salesforce-service-cloud","why":"On G2: Salesforce Service Cloud 4.4 from 8,437 reviews, Zendesk 4.3 from 7,095 reviews. Salesforce Service Cloud takes the round."}]},"10_agents":{"winner":"salesforce-service-cloud","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"zendesk","why":"At 10 agents with AI on: Salesforce Service Cloud $6,200, Zendesk $2,250 a month. Zendesk is 64% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round."},{"round":"users","winner":"salesforce-service-cloud","why":"On G2: Salesforce Service Cloud 4.4 from 8,437 reviews, Zendesk 4.3 from 7,095 reviews. Salesforce Service Cloud takes the round."}]},"25_agents":{"winner":"salesforce-service-cloud","rounds":{"a":2,"b":1,"even":3},"label":"Close call","by_round":[{"round":"bill","winner":"zendesk","why":"At 25 agents with AI on: Salesforce Service Cloud $15,500, Zendesk $5,625 a month. Zendesk is 64% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":null,"why":"Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even."},{"round":"desk","winner":null,"why":"Both offer every channel natively, skills-based routing and 300+ integrations. Even."},{"round":"trust","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round."},{"round":"users","winner":"salesforce-service-cloud","why":"On G2: Salesforce Service Cloud 4.4 from 8,437 reviews, Zendesk 4.3 from 7,095 reviews. Salesforce Service Cloud takes the round."}]}},"bills":{"3_agents":{"salesforce-service-cloud":1860,"zendesk":675},"10_agents":{"salesforce-service-cloud":6200,"zendesk":2250},"25_agents":{"salesforce-service-cloud":15500,"zendesk":5625}}},{"slug":"salesforce-service-cloud-vs-zoho-desk","url":"https://helpdeskbattles.com/salesforce-service-cloud-vs-zoho-desk","red":"salesforce-service-cloud","blue":"zoho-desk","result":{"3_agents":{"winner":"salesforce-service-cloud","rounds":{"a":4,"b":0,"even":2},"label":"Knockout","by_round":[{"round":"bill","winner":"salesforce-service-cloud","why":"At 3 agents with AI on: Salesforce Service Cloud $1,860, Zoho Desk $120 (an AI price is not public) a month. Salesforce Service Cloud's bill is complete and the other is not, so Salesforce Service Cloud takes the round."},{"round":"transparency","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Salesforce Service Cloud takes the round."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Zoho Desk offers an AI agent that answers from the help center. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Zoho Desk offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise. Even."},{"round":"users","winner":null,"why":"On G2: Salesforce Service Cloud 4.4 from 8,437 reviews, Zoho Desk 4.4 from 7,988 reviews. Too close to call. Even."}]},"10_agents":{"winner":"salesforce-service-cloud","rounds":{"a":4,"b":0,"even":2},"label":"Knockout","by_round":[{"round":"bill","winner":"salesforce-service-cloud","why":"At 10 agents with AI on: Salesforce Service Cloud $6,200, Zoho Desk $400 (an AI price is not public) a month. Salesforce Service Cloud's bill is complete and the other is not, so Salesforce Service Cloud takes the round."},{"round":"transparency","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Salesforce Service Cloud takes the round."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Zoho Desk offers an AI agent that answers from the help center. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Zoho Desk offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise. Even."},{"round":"users","winner":null,"why":"On G2: Salesforce Service Cloud 4.4 from 8,437 reviews, Zoho Desk 4.4 from 7,988 reviews. Too close to call. Even."}]},"25_agents":{"winner":"salesforce-service-cloud","rounds":{"a":4,"b":0,"even":2},"label":"Knockout","by_round":[{"round":"bill","winner":"salesforce-service-cloud","why":"At 25 agents with AI on: Salesforce Service Cloud $15,500, Zoho Desk $1,000 (an AI price is not public) a month. Salesforce Service Cloud's bill is complete and the other is not, so Salesforce Service Cloud takes the round."},{"round":"transparency","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Salesforce Service Cloud takes the round."},{"round":"ai","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Zoho Desk offers an AI agent that answers from the help center. Salesforce Service Cloud takes the round."},{"round":"desk","winner":"salesforce-service-cloud","why":"Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Zoho Desk offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round."},{"round":"trust","winner":null,"why":"Both offer SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise. Even."},{"round":"users","winner":null,"why":"On G2: Salesforce Service Cloud 4.4 from 8,437 reviews, Zoho Desk 4.4 from 7,988 reviews. Too close to call. Even."}]}},"bills":{"3_agents":{"salesforce-service-cloud":1860,"zoho-desk":120},"10_agents":{"salesforce-service-cloud":6200,"zoho-desk":400},"25_agents":{"salesforce-service-cloud":15500,"zoho-desk":1000}}},{"slug":"tidio-vs-zendesk","url":"https://helpdeskbattles.com/tidio-vs-zendesk","red":"tidio","blue":"zendesk","result":{"3_agents":{"winner":"zendesk","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"tidio","why":"At 3 agents with AI on: Tidio $199, Zendesk $675 a month. Tidio is 70% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. Zendesk takes the round."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round."},{"round":"users","winner":"tidio","why":"On G2: Tidio 4.6 from 1,962 reviews, Zendesk 4.3 from 7,095 reviews. Tidio takes the round."}]},"10_agents":{"winner":"zendesk","rounds":{"a":2,"b":3,"even":1},"label":"Close call","by_round":[{"round":"bill","winner":"tidio","why":"At 10 agents with AI on: Tidio $583, Zendesk $2,250 a month. Tidio is 74% cheaper and takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. Zendesk takes the round."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round."},{"round":"users","winner":"tidio","why":"On G2: Tidio 4.6 from 1,962 reviews, Zendesk 4.3 from 7,095 reviews. Tidio takes the round."}]},"25_agents":{"winner":"zendesk","rounds":{"a":1,"b":4,"even":1},"label":"Clear win","by_round":[{"round":"bill","winner":"zendesk","why":"At 25 agents with AI on: Tidio can't be priced (the plan allows at most 10 agents), Zendesk $5,625 a month. Only Zendesk has a bill you can work out, so it takes the round."},{"round":"transparency","winner":null,"why":"Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. Zendesk takes the round."},{"round":"trust","winner":"zendesk","why":"Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round."},{"round":"users","winner":"tidio","why":"On G2: Tidio 4.6 from 1,962 reviews, Zendesk 4.3 from 7,095 reviews. Tidio takes the round."}]}},"bills":{"3_agents":{"tidio":199.17,"zendesk":675},"10_agents":{"tidio":582.5,"zendesk":2250},"25_agents":{"tidio":null,"zendesk":5625}}},{"slug":"tidio-vs-zoho-desk","url":"https://helpdeskbattles.com/tidio-vs-zoho-desk","red":"tidio","blue":"zoho-desk","result":{"3_agents":{"winner":"tidio","rounds":{"a":4,"b":2,"even":0},"label":"Clear win","by_round":[{"round":"bill","winner":"tidio","why":"At 3 agents with AI on: Tidio $199, Zoho Desk $120 (an AI price is not public) a month. Tidio's bill is complete and the other is not, so Tidio takes the round."},{"round":"transparency","winner":"tidio","why":"Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Tidio takes the round."},{"round":"ai","winner":"tidio","why":"Tidio offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Tidio takes the round."},{"round":"desk","winner":"zoho-desk","why":"Zoho Desk offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Zoho Desk takes the round."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round."},{"round":"users","winner":"tidio","why":"On G2: Tidio 4.6 from 1,962 reviews, Zoho Desk 4.4 from 7,988 reviews. Tidio takes the round."}]},"10_agents":{"winner":"tidio","rounds":{"a":4,"b":2,"even":0},"label":"Clear win","by_round":[{"round":"bill","winner":"tidio","why":"At 10 agents with AI on: Tidio $583, Zoho Desk $400 (an AI price is not public) a month. Tidio's bill is complete and the other is not, so Tidio takes the round."},{"round":"transparency","winner":"tidio","why":"Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Tidio takes the round."},{"round":"ai","winner":"tidio","why":"Tidio offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Tidio takes the round."},{"round":"desk","winner":"zoho-desk","why":"Zoho Desk offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Zoho Desk takes the round."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round."},{"round":"users","winner":"tidio","why":"On G2: Tidio 4.6 from 1,962 reviews, Zoho Desk 4.4 from 7,988 reviews. Tidio takes the round."}]},"25_agents":{"winner":null,"rounds":{"a":3,"b":3,"even":0},"label":"Draw","by_round":[{"round":"bill","winner":"zoho-desk","why":"At 25 agents with AI on: Tidio can't be priced (the plan allows at most 10 agents), Zoho Desk $1,000 (an AI price is not public) a month. Only Zoho Desk has a bill you can work out, so it takes the round."},{"round":"transparency","winner":"tidio","why":"Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Tidio takes the round."},{"round":"ai","winner":"tidio","why":"Tidio offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Tidio takes the round."},{"round":"desk","winner":"zoho-desk","why":"Zoho Desk offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Zoho Desk takes the round."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round."},{"round":"users","winner":"tidio","why":"On G2: Tidio 4.6 from 1,962 reviews, Zoho Desk 4.4 from 7,988 reviews. Tidio takes the round."}]}},"bills":{"3_agents":{"tidio":199.17,"zoho-desk":120},"10_agents":{"tidio":582.5,"zoho-desk":400},"25_agents":{"tidio":null,"zoho-desk":1000}}},{"slug":"zendesk-vs-zoho-desk","url":"https://helpdeskbattles.com/zendesk-vs-zoho-desk","red":"zendesk","blue":"zoho-desk","result":{"3_agents":{"winner":"zendesk","rounds":{"a":4,"b":2,"even":0},"label":"Clear win","by_round":[{"round":"bill","winner":"zendesk","why":"At 3 agents with AI on: Zendesk $675, Zoho Desk $120 (an AI price is not public) a month. Zendesk's bill is complete and the other is not, so Zendesk takes the round."},{"round":"transparency","winner":"zendesk","why":"Zendesk offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Zendesk takes the round."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Zoho Desk offers an AI agent that answers from the help center. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Zoho Desk offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Zoho Desk takes the round."},{"round":"users","winner":"zoho-desk","why":"On G2: Zendesk 4.3 from 7,095 reviews, Zoho Desk 4.4 from 7,988 reviews. Zoho Desk takes the round."}]},"10_agents":{"winner":"zendesk","rounds":{"a":4,"b":2,"even":0},"label":"Clear win","by_round":[{"round":"bill","winner":"zendesk","why":"At 10 agents with AI on: Zendesk $2,250, Zoho Desk $400 (an AI price is not public) a month. Zendesk's bill is complete and the other is not, so Zendesk takes the round."},{"round":"transparency","winner":"zendesk","why":"Zendesk offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Zendesk takes the round."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Zoho Desk offers an AI agent that answers from the help center. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Zoho Desk offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Zoho Desk takes the round."},{"round":"users","winner":"zoho-desk","why":"On G2: Zendesk 4.3 from 7,095 reviews, Zoho Desk 4.4 from 7,988 reviews. Zoho Desk takes the round."}]},"25_agents":{"winner":"zendesk","rounds":{"a":4,"b":2,"even":0},"label":"Clear win","by_round":[{"round":"bill","winner":"zendesk","why":"At 25 agents with AI on: Zendesk $5,625, Zoho Desk $1,000 (an AI price is not public) a month. Zendesk's bill is complete and the other is not, so Zendesk takes the round."},{"round":"transparency","winner":"zendesk","why":"Zendesk offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Zendesk takes the round."},{"round":"ai","winner":"zendesk","why":"Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Zoho Desk offers an AI agent that answers from the help center. Zendesk takes the round."},{"round":"desk","winner":"zendesk","why":"Zendesk offers every channel natively, skills-based routing and 300+ integrations; Zoho Desk offers all that plus phone and messaging apps. Zendesk takes the round."},{"round":"trust","winner":"zoho-desk","why":"Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Zoho Desk takes the round."},{"round":"users","winner":"zoho-desk","why":"On G2: Zendesk 4.3 from 7,095 reviews, Zoho Desk 4.4 from 7,988 reviews. Zoho Desk takes the round."}]}},"bills":{"3_agents":{"zendesk":675,"zoho-desk":120},"10_agents":{"zendesk":2250,"zoho-desk":400},"25_agents":{"zendesk":5625,"zoho-desk":1000}}}]}