Help Desk Battles

Bouts / Rankings / Jira Service Management

Jira Service Management

Jira Service Management by Atlassian has a 2–6–3 record against the other 11 help desks at 10 agents, ranked #9 of 12. It wins 18 rounds and loses 25.

Facts checked 8 October 2026$750 a year for up to 3 agents on Standard (about $20.83 per agent a month), or $25 per agent a month billed monthly

Jira Service Management is now sold only inside Atlassian's Service Collection, bundled with Customer Service Management, Assets and Rovo; the apps cannot be bought separately.

The real bill

Small team

Service Collection Premium
$294

3 agents, 750 conversations a month; $98 per agent.

Mid-size team

Service Collection Premium
$979

10 agents, 2,500 conversations a month; $98 per agent.

Large team

Service Collection Premium
$2,448

25 agents, 6,250 conversations a month; $98 per agent.

Wins

Losses

Draws