Bouts / Jira Service Management vs Salesforce Service Cloud
Jira Service Management vs Salesforce Service Cloud
Red cornerJira Service Management
$750 a year for up to 3 agents on Standard (about $20.83 per agent a month), or $25 per agent a month billed monthly
Blue cornerSalesforce Service Cloud
$25 per user a month on Starter Suite, billed monthly or annually
Jira Service Management: Jira Service Management is now sold only inside Atlassian's Service Collection, bundled with Customer Service Management, Assets and Rovo; the apps cannot be bought separately.
Salesforce Service Cloud: Salesforce renamed Service Cloud to Agentforce Service in October 2025 and went back to the Service Cloud name in September 2026; current editions are Starter Suite, Pro Suite, Core, Advanced and Max.
Salesforce Service Cloud wins 4–1 at 10 agents (clear win). Jira Service Management takes the bill; Salesforce Service Cloud takes AI, desk basics, security and user verdict; one round is even.
The judges' card
| Round | Jira Service Management | What happened | Salesforce Service Cloud |
|---|---|---|---|
| Round 1The bill | W | At 10 agents with AI on: Jira Service Management $979, Salesforce Service Cloud $6,200 a month. Jira Service Management is 84% cheaper and takes the round. | |
| Round 2Price tags | = | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. | = |
| Round 3AI | Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round. | W | |
| Round 4Desk basics | Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Jira Service Management offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round. | W | |
| Round 5Security | Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round. | W | |
| Round 6User verdict | On G2: Jira Service Management 4.3 from 986 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Salesforce Service Cloud takes the round. | W | |
| Rounds won | 1 | Salesforce Service Cloud wins, 1 even | 4 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Jira Service Management
- $294
- Salesforce Service Cloud
- $1,860
3 agents, 750 conversations a month. Salesforce Service Cloud wins 4–1.
Mid-size team
- Jira Service Management
- $979
- Salesforce Service Cloud
- $6,200
10 agents, 2,500 conversations a month. Salesforce Service Cloud wins 4–1.
Large team
- Jira Service Management
- $2,448
- Salesforce Service Cloud
- $15,500
25 agents, 6,250 conversations a month. Salesforce Service Cloud wins 4–1.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Jira Service Management Service Collection Premium; Salesforce Service Cloud Advanced.
Tale of the tape
| Atlassian | Made by | Salesforce |
|---|---|---|
| per agent | Pricing | per agent |
| $750 a year for up to 3 agents on Standard (about $20.83 per agent a month), or $25 per agent a month billed monthly | Paid plans from | $25 per user a month on Starter Suite, billed monthly or annually |
| Service Collection Premium | Plan we priced | Advanced |
| $294 | 3 agents, AI on | $1,860 |
| $979 | 10 agents, AI on | $6,200 |
| $2,448 | 25 agents, AI on | $15,500 |
| $1.00 per AI agent resolution, no included allowance; free until December 3, 2026; 1,000 assisted conversations a month included on Premium and Enterprise, then from $0.30 each | AI agent price | $2 per resolution; $2 per conversation; $500 per 100,000 credits |
| Email, Live chat, Phone, WhatsApp | Channels | Email, Live chat, Phone, WhatsApp, SMS, Social |
| Up to 3 agents with 2GB storage | Free plan | No |
| 14 days, extendable to 30 | Free trial | 30 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II, ISO 27001, ISO 27018 | Audit reports | SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, PCI DSS, HITRUST |
| Pin data to the US, EU, Germany, UK, Switzerland, Canada, Australia, Japan, India, Singapore or South Korea, from Standard | Data hosting | Service Cloud data can be hosted in Europe and other regions, including on Hyperforce |
| 4.3 (986) | G2 rating | 4.4 (8,437) |
| 4.5 (779) | Capterra rating | 4.5 (832) |
Questions
Which is better, Jira Service Management or Salesforce Service Cloud?
Salesforce Service Cloud wins 4–1 at 10 agents (clear win). Jira Service Management takes the bill; Salesforce Service Cloud takes AI, desk basics, security and user verdict; one round is even.
Is Jira Service Management cheaper than Salesforce Service Cloud?
At 10 agents with the AI agent and agent assist on, Jira Service Management comes to $979 a month and Salesforce Service Cloud to $6,200, from list prices. Jira Service Management takes the bill round.
Which has the better AI, Jira Service Management or Salesforce Service Cloud?
Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Jira Service Management offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round.
Other bouts
Sources
Jira Service Management
- Service Collection pricing
- Service Collection licensing FAQ
- Get started with live chat
- Get started with voice support
- About AI agent resolutions
- Get instant AI help while working in Customer Service Management
- How Rovo credits work
- Jira Service Management reviews
- Jira Service Management reviews
- Jira Service Management reviews