Freshdesk
Freshdesk by Freshworks has a 6–5–0 record against the other 11 help desks at 10 agents, ranked #6 of 12. It wins 25 rounds and loses 22.
Plain Freshdesk no longer offers WhatsApp to accounts created from December 2025; live chat, WhatsApp, Instagram and the chat AI agent now come with Freshdesk Omni.
The real bill
Small team
- Freshdesk Omni Pro
- $422
3 agents, 750 conversations a month; $141 per agent.
Mid-size team
- Freshdesk Omni Pro
- $1,325
10 agents, 2,500 conversations a month; $133 per agent.
Large team
- Freshdesk Omni Pro
- $3,337
25 agents, 6,250 conversations a month; $133 per agent.
Wins
- Freshdesk3–1Help Scout
Freshdesk · clear win · 2 even - Freshdesk2–1Jira Service Management
Freshdesk · close call · 3 even - Freshdesk4–1LiveAgent
Freshdesk · clear win · 1 even - Freshdesk3–2Tidio
Freshdesk · close call · 1 even - Freshdesk3–2Zendesk
Freshdesk · close call · 1 even - Freshdesk3–1Zoho Desk
Freshdesk · clear win · 2 even
