Bouts / Freshdesk vs LiveAgent
Freshdesk vs LiveAgent
Red cornerFreshdesk
$19 per agent a month, billed annually (Freshdesk Growth)
Blue cornerLiveAgent
$15 per agent a month, billed annually, or $19 month to month (Small business)
Freshdesk: Plain Freshdesk no longer offers WhatsApp to accounts created from December 2025; live chat, WhatsApp, Instagram and the chat AI agent now come with Freshdesk Omni.
Freshdesk wins 4–1 at 10 agents (clear win). Freshdesk takes the bill, price tags, AI and security; LiveAgent takes user verdict; one round is even.
The judges' card
| Round | Freshdesk | What happened | LiveAgent |
|---|---|---|---|
| Round 1The bill | W | At 10 agents with AI on: Freshdesk $1,325, LiveAgent $150 (an AI price is not public) a month. Freshdesk's bill is complete and the other is not, so Freshdesk takes the round. | |
| Round 2Price tags | W | Freshdesk offers every price in public, monthly billing and no minimum; LiveAgent offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round. | |
| Round 3AI | W | Freshdesk offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Freshdesk takes the round. | |
| Round 4Desk basics | = | Both offer all that plus phone and messaging apps. Even. | = |
| Round 5Security | W | Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Freshdesk takes the round. | |
| Round 6User verdict | On G2: Freshdesk 4.4 from 3,779 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round. | W | |
| Rounds won | 4 | Freshdesk wins, 1 even | 1 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Freshdesk
- $422
- LiveAgent
- $45
3 agents, 750 conversations a month. Freshdesk wins 4–1.
Mid-size team
- Freshdesk
- $1,325
- LiveAgent
- $150
10 agents, 2,500 conversations a month. Freshdesk wins 4–1.
Large team
- Freshdesk
- $3,337
- LiveAgent
- $375
25 agents, 6,250 conversations a month. Freshdesk wins 4–1.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Freshdesk Freshdesk Omni Pro; LiveAgent Small business.
Tale of the tape
| Freshworks | Made by | Quality Unit |
|---|---|---|
| per agent | Pricing | per agent |
| $19 per agent a month, billed annually (Freshdesk Growth) | Paid plans from | $15 per agent a month, billed annually, or $19 month to month (Small business) |
| Freshdesk Omni Pro | Plan we priced | Small business |
| $422 | 3 agents, AI on | $45 |
| $1,325 | 10 agents, AI on | $150 |
| $3,337 | 25 agents, AI on | $375 |
| $49 per 100 sessions | AI agent price | Billed in FlowHunt credits: €50 a month for 50 credits, €120 for 120, €500 for 500; no USD price published |
| Email, Live chat, WhatsApp, Social | Channels | Email, Live chat, Phone, WhatsApp, Social |
| No | Free plan | No |
| 14 days | Free trial | 30 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II, ISO 27001, ISO 27701, SOC 1 Type II, CSA STAR Level 1 | Audit reports | None published |
| US, EU, Australia, India and Middle East regions on AWS | Data hosting | US-only or Europe-only hosting, with AWS regions in Germany, Ireland, Northern California and Singapore |
| 4.4 (3,779) | G2 rating | 4.5 (1,537) |
| 4.5 (3,486) | Capterra rating | 4.7 (1,789) |
Questions
Which is better, Freshdesk or LiveAgent?
Freshdesk wins 4–1 at 10 agents (clear win). Freshdesk takes the bill, price tags, AI and security; LiveAgent takes user verdict; one round is even.
Is Freshdesk cheaper than LiveAgent?
At 10 agents with the AI agent and agent assist on, Freshdesk comes to $1,325 a month and LiveAgent to $150, from list prices. Freshdesk takes the bill round.
Which has the better AI, Freshdesk or LiveAgent?
Freshdesk offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Freshdesk takes the round.
