Bouts / Front vs LiveAgent
Front vs LiveAgent
Red cornerFront
$25 per seat a month, billed annually (Starter, up to 10 seats, one channel type)
Blue cornerLiveAgent
$15 per agent a month, billed annually, or $19 month to month (Small business)
Front wins 4–0 at 10 agents (knockout). Front takes the bill, AI, security and user verdict; LiveAgent wins no rounds; 2 rounds are even.
The judges' card
| Round | Front | What happened | LiveAgent |
|---|---|---|---|
| Round 1The bill | W | At 10 agents with AI on: Front $1,295, LiveAgent $150 (an AI price is not public) a month. Front's bill is complete and the other is not, so Front takes the round. | |
| Round 2Price tags | = | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. | = |
| Round 3AI | W | Front offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Front takes the round. | |
| Round 4Desk basics | = | Both offer all that plus phone and messaging apps. Even. | = |
| Round 5Security | W | Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; LiveAgent offers security claims without audit reports. Front takes the round. | |
| Round 6User verdict | W | On G2: Front 4.7 from 2,515 reviews, LiveAgent 4.5 from 1,537 reviews. Front takes the round. | |
| Rounds won | 4 | Front wins, 2 even | 0 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Front
- $389
- LiveAgent
- $45
3 agents, 750 conversations a month. Front wins 4–0.
Mid-size team
- Front
- $1,295
- LiveAgent
- $150
10 agents, 2,500 conversations a month. Front wins 4–0.
Large team
- Front
- $3,238
- LiveAgent
- $375
25 agents, 6,250 conversations a month. Front wins 4–0.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Front Professional; LiveAgent Small business.
Tale of the tape
| FrontApp, Inc. | Made by | Quality Unit |
|---|---|---|
| per agent | Pricing | per agent |
| $25 per seat a month, billed annually (Starter, up to 10 seats, one channel type) | Paid plans from | $15 per agent a month, billed annually, or $19 month to month (Small business) |
| Professional | Plan we priced | Small business |
| $389 | 3 agents, AI on | $45 |
| $1,295 | 10 agents, AI on | $150 |
| $3,238 | 25 agents, AI on | $375 |
| $0.89 per resolution, $0.39 per handoff, $0.05 per triage | AI agent price | Billed in FlowHunt credits: €50 a month for 50 credits, €120 for 120, €500 for 500; no USD price published |
| Email, Live chat, WhatsApp, Social | Channels | Email, Live chat, Phone, WhatsApp, Social |
| No | Free plan | No |
| 14 days | Free trial | 30 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II, ISO 27001 | Audit reports | None published |
| US or EU hosting on AWS | Data hosting | US-only or Europe-only hosting, with AWS regions in Germany, Ireland, Northern California and Singapore |
| 4.7 (2,515) | G2 rating | 4.5 (1,537) |
| 4.5 (292) | Capterra rating | 4.7 (1,789) |
Questions
Which is better, Front or LiveAgent?
Front wins 4–0 at 10 agents (knockout). Front takes the bill, AI, security and user verdict; LiveAgent wins no rounds; 2 rounds are even.
Is Front cheaper than LiveAgent?
At 10 agents with the AI agent and agent assist on, Front comes to $1,295 a month and LiveAgent to $150, from list prices. Front takes the bill round.
Which has the better AI, Front or LiveAgent?
Front offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Front takes the round.
