Bouts / HubSpot Service Hub vs LiveAgent
HubSpot Service Hub vs LiveAgent
Red cornerHubSpot Service Hub
$7 per seat a month, billed annually (Starter)
Blue cornerLiveAgent
$15 per agent a month, billed annually, or $19 month to month (Small business)
HubSpot Service Hub wins 4–1 at 10 agents (clear win). HubSpot Service Hub takes the bill, AI, desk basics and security; LiveAgent takes user verdict; one round is even.
The judges' card
| Round | HubSpot Service Hub | What happened | LiveAgent |
|---|---|---|---|
| Round 1The bill | W | At 10 agents with AI on: HubSpot Service Hub $1,120, LiveAgent $150 (an AI price is not public) a month. HubSpot Service Hub's bill is complete and the other is not, so HubSpot Service Hub takes the round. | |
| Round 2Price tags | = | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. | = |
| Round 3AI | W | HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. HubSpot Service Hub takes the round. | |
| Round 4Desk basics | W | HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. HubSpot Service Hub takes the round. | |
| Round 5Security | W | HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. HubSpot Service Hub takes the round. | |
| Round 6User verdict | On G2: HubSpot Service Hub 4.4 from 3,018 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round. | W | |
| Rounds won | 4 | HubSpot Service Hub wins, 1 even | 1 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- HubSpot Service Hub
- $315
- LiveAgent
- $45
3 agents, 750 conversations a month. HubSpot Service Hub wins 4–1.
Mid-size team
- HubSpot Service Hub
- $1,120
- LiveAgent
- $150
10 agents, 2,500 conversations a month. HubSpot Service Hub wins 4–1.
Large team
- HubSpot Service Hub
- $2,845
- LiveAgent
- $375
25 agents, 6,250 conversations a month. HubSpot Service Hub wins 4–1.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: HubSpot Service Hub Service Hub Professional; LiveAgent Small business.
Tale of the tape
| HubSpot | Made by | Quality Unit |
|---|---|---|
| per agent | Pricing | per agent |
| $7 per seat a month, billed annually (Starter) | Paid plans from | $15 per agent a month, billed annually, or $19 month to month (Small business) |
| Service Hub Professional | Plan we priced | Small business |
| $315 | 3 agents, AI on | $45 |
| $1,120 | 10 agents, AI on | $150 |
| $2,845 | 25 agents, AI on | $375 |
| $0.50 per resolved conversation (50 credits at $0.010); voice $0.50 per minute (beta) | AI agent price | Billed in FlowHunt credits: €50 a month for 50 credits, €120 for 120, €500 for 500; no USD price published |
| Email, Live chat, Phone, WhatsApp, Social | Channels | Email, Live chat, Phone, WhatsApp, Social |
| Up to 2 users | Free plan | No |
| — | Free trial | 30 days |
| Yes | Monthly billing | Yes |
| SOC 1 Type II, SOC 2 Type II, SOC 3, HIPAA attestation | Audit reports | None published |
| US (AWS US East) and EU (Frankfurt) data centers | Data hosting | US-only or Europe-only hosting, with AWS regions in Germany, Ireland, Northern California and Singapore |
| 4.4 (3,018) | G2 rating | 4.5 (1,537) |
| 4.4 (193) | Capterra rating | 4.7 (1,789) |
Questions
Which is better, HubSpot Service Hub or LiveAgent?
HubSpot Service Hub wins 4–1 at 10 agents (clear win). HubSpot Service Hub takes the bill, AI, desk basics and security; LiveAgent takes user verdict; one round is even.
Is HubSpot Service Hub cheaper than LiveAgent?
At 10 agents with the AI agent and agent assist on, HubSpot Service Hub comes to $1,120 a month and LiveAgent to $150, from list prices. HubSpot Service Hub takes the bill round.
Which has the better AI, HubSpot Service Hub or LiveAgent?
HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. HubSpot Service Hub takes the round.
