Bouts / Gorgias vs LiveAgent
Gorgias vs LiveAgent
Red cornerGorgias
$10 a month for 50 tickets on Starter, billed monthly
Blue cornerLiveAgent
$15 per agent a month, billed annually, or $19 month to month (Small business)
Gorgias: In July 2026 Gorgias bundled AI Agent into every plan by default and raised the price of AI interactions beyond the included allowance from $0.90 to $1.50.
Gorgias wins 5–0 at 10 agents (knockout). Gorgias takes the bill, price tags, AI, security and user verdict; LiveAgent wins no rounds; one round is even.
The judges' card
| Round | Gorgias | What happened | LiveAgent |
|---|---|---|---|
| Round 1The bill | W | At 10 agents with AI on: Gorgias $1,116, LiveAgent $150 (an AI price is not public) a month. Gorgias's bill is complete and the other is not, so Gorgias takes the round. | |
| Round 2Price tags | W | Gorgias offers every price in public, monthly billing and no minimum; LiveAgent offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. | |
| Round 3AI | W | Gorgias offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Gorgias takes the round. | |
| Round 4Desk basics | = | Both offer all that plus phone and messaging apps. Even. | = |
| Round 5Security | W | Gorgias offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. Gorgias takes the round. | |
| Round 6User verdict | W | On G2: Gorgias 4.6 from 582 reviews, LiveAgent 4.5 from 1,537 reviews. Gorgias takes the round. | |
| Rounds won | 5 | Gorgias wins, 1 even | 0 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Gorgias
- $437
- LiveAgent
- $45
3 agents, 750 conversations a month. Gorgias wins 5–0.
Mid-size team
- Gorgias
- $1,116
- LiveAgent
- $150
10 agents, 2,500 conversations a month. Gorgias wins 5–0.
Large team
- Gorgias
- $2,757
- LiveAgent
- $375
25 agents, 6,250 conversations a month. Gorgias wins 5–0.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Gorgias Basic, Pro or Advanced with AI Agent (tier set by ticket volume); LiveAgent Small business.
Tale of the tape
| Gorgias | Made by | Quality Unit |
|---|---|---|
| per ticket | Pricing | per agent |
| $10 a month for 50 tickets on Starter, billed monthly | Paid plans from | $15 per agent a month, billed annually, or $19 month to month (Small business) |
| Basic, Pro or Advanced with AI Agent (tier set by ticket volume) | Plan we priced | Small business |
| $437 | 3 agents, AI on | $45 |
| $1,116 | 10 agents, AI on | $150 |
| $2,757 | 25 agents, AI on | $375 |
| $0.90 per automated interaction on annual plans, $1.00 on monthly; $1.50 per interaction beyond the plan allowance | AI agent price | Billed in FlowHunt credits: €50 a month for 50 credits, €120 for 120, €500 for 500; no USD price published |
| Email, Live chat, Phone, SMS, Social, WhatsApp | Channels | Email, Live chat, Phone, WhatsApp, Social |
| No | Free plan | No |
| 7 days | Free trial | 30 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II | Audit reports | None published |
| Google Cloud in the US, EU and Australia; EU merchants are placed on EU servers | Data hosting | US-only or Europe-only hosting, with AWS regions in Germany, Ireland, Northern California and Singapore |
| 4.6 (582) | G2 rating | 4.5 (1,537) |
| 4.6 (135) | Capterra rating | 4.7 (1,789) |
Questions
Which is better, Gorgias or LiveAgent?
Gorgias wins 5–0 at 10 agents (knockout). Gorgias takes the bill, price tags, AI, security and user verdict; LiveAgent wins no rounds; one round is even.
Is Gorgias cheaper than LiveAgent?
At 10 agents with the AI agent and agent assist on, Gorgias comes to $1,116 a month and LiveAgent to $150, from list prices. Gorgias takes the bill round.
Which has the better AI, Gorgias or LiveAgent?
Gorgias offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Gorgias takes the round.
