Bouts / Front vs Gorgias
Front vs Gorgias
Red cornerFront
$25 per seat a month, billed annually (Starter, up to 10 seats, one channel type)
Blue cornerGorgias
$10 a month for 50 tickets on Starter, billed monthly
Gorgias: In July 2026 Gorgias bundled AI Agent into every plan by default and raised the price of AI interactions beyond the included allowance from $0.90 to $1.50.
A draw at 10 agents, 2–2. Front takes security and user verdict; Gorgias takes the bill and price tags; 2 rounds are even.
The judges' card
| Round | Front | What happened | Gorgias |
|---|---|---|---|
| Round 1The bill | At 10 agents with AI on: Front $1,295, Gorgias $1,116 a month. Gorgias is 14% cheaper and takes the round. | W | |
| Round 2Price tags | Gorgias offers every price in public, monthly billing and no minimum; Front offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. | W | |
| Round 3AI | = | Both offer an AI agent that also takes actions in other systems. Even. | = |
| Round 4Desk basics | = | Both offer all that plus phone and messaging apps. Even. | = |
| Round 5Security | W | Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round. | |
| Round 6User verdict | W | On G2: Front 4.7 from 2,515 reviews, Gorgias 4.6 from 582 reviews. Front takes the round. | |
| Rounds won | 2 | Draw, 2 even | 2 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Front
- $389
- Gorgias
- $437
3 agents, 750 conversations a month. Front wins 3–1.
Mid-size team
- Front
- $1,295
- Gorgias
- $1,116
10 agents, 2,500 conversations a month. Draw, 2–2.
Large team
- Front
- $3,238
- Gorgias
- $2,757
25 agents, 6,250 conversations a month. Draw, 2–2.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Front Professional; Gorgias Basic, Pro or Advanced with AI Agent (tier set by ticket volume).
Tale of the tape
| FrontApp, Inc. | Made by | Gorgias |
|---|---|---|
| per agent | Pricing | per ticket |
| $25 per seat a month, billed annually (Starter, up to 10 seats, one channel type) | Paid plans from | $10 a month for 50 tickets on Starter, billed monthly |
| Professional | Plan we priced | Basic, Pro or Advanced with AI Agent (tier set by ticket volume) |
| $389 | 3 agents, AI on | $437 |
| $1,295 | 10 agents, AI on | $1,116 |
| $3,238 | 25 agents, AI on | $2,757 |
| $0.89 per resolution, $0.39 per handoff, $0.05 per triage | AI agent price | $0.90 per automated interaction on annual plans, $1.00 on monthly; $1.50 per interaction beyond the plan allowance |
| Email, Live chat, WhatsApp, Social | Channels | Email, Live chat, Phone, SMS, Social, WhatsApp |
| No | Free plan | No |
| 14 days | Free trial | 7 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II, ISO 27001 | Audit reports | SOC 2 Type II |
| US or EU hosting on AWS | Data hosting | Google Cloud in the US, EU and Australia; EU merchants are placed on EU servers |
| 4.7 (2,515) | G2 rating | 4.6 (582) |
| 4.5 (292) | Capterra rating | 4.6 (135) |
Questions
Which is better, Front or Gorgias?
A draw at 10 agents, 2–2. Front takes security and user verdict; Gorgias takes the bill and price tags; 2 rounds are even.
Is Front cheaper than Gorgias?
At 10 agents with the AI agent and agent assist on, Front comes to $1,295 a month and Gorgias to $1,116, from list prices. Gorgias takes the bill round.
Which has the better AI, Front or Gorgias?
Both offer an AI agent that also takes actions in other systems. Even.
