Bouts / Gorgias vs Intercom
Gorgias vs Intercom
Red cornerGorgias
$10 a month for 50 tickets on Starter, billed monthly
Blue cornerIntercom
$29 per seat a month, billed annually
Gorgias: In July 2026 Gorgias bundled AI Agent into every plan by default and raised the price of AI interactions beyond the included allowance from $0.90 to $1.50.
Intercom: Intercom renamed itself Fin, and Salesforce completed its acquisition of the company on September 10, 2026.
Intercom wins 3–2 at 10 agents (close call). Gorgias takes price tags and user verdict; Intercom takes AI, desk basics and security; one round is even.
The judges' card
| Round | Gorgias | What happened | Intercom |
|---|---|---|---|
| Round 1The bill | = | At 10 agents with AI on: Gorgias $1,116, Intercom $1,075 a month. That is within 10%, so the round is even. | = |
| Round 2Price tags | W | Gorgias offers every price in public, monthly billing and no minimum; Intercom offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. | |
| Round 3AI | Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Intercom takes the round. | W | |
| Round 4Desk basics | Intercom offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Intercom takes the round. | W | |
| Round 5Security | Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round. | W | |
| Round 6User verdict | W | On G2: Gorgias 4.6 from 582 reviews, Intercom 4.5 from 3,918 reviews. Gorgias takes the round. | |
| Rounds won | 2 | Intercom wins, 1 even | 3 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Gorgias
- $437
- Intercom
- $323
3 agents, 750 conversations a month. Intercom wins 4–2.
Mid-size team
- Gorgias
- $1,116
- Intercom
- $1,075
10 agents, 2,500 conversations a month. Intercom wins 3–2.
Large team
- Gorgias
- $2,757
- Intercom
- $2,688
25 agents, 6,250 conversations a month. Intercom wins 3–2.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Gorgias Basic, Pro or Advanced with AI Agent (tier set by ticket volume); Intercom Essential.
Tale of the tape
| Gorgias | Made by | Fin (formerly Intercom) |
|---|---|---|
| per ticket | Pricing | per agent |
| $10 a month for 50 tickets on Starter, billed monthly | Paid plans from | $29 per seat a month, billed annually |
| Basic, Pro or Advanced with AI Agent (tier set by ticket volume) | Plan we priced | Essential |
| $437 | 3 agents, AI on | $323 |
| $1,116 | 10 agents, AI on | $1,075 |
| $2,757 | 25 agents, AI on | $2,688 |
| $0.90 per automated interaction on annual plans, $1.00 on monthly; $1.50 per interaction beyond the plan allowance | AI agent price | $0.99 per outcome |
| Email, Live chat, Phone, SMS, Social, WhatsApp | Channels | Email, Live chat, Phone, WhatsApp, Social, SMS |
| No | Free plan | No |
| 7 days | Free trial | 14 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II | Audit reports | SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, ISO 42001 |
| Google Cloud in the US, EU and Australia; EU merchants are placed on EU servers | Data hosting | US, EU and Australia hosting |
| 4.6 (582) | G2 rating | 4.5 (3,918) |
| 4.6 (135) | Capterra rating | — |
Questions
Which is better, Gorgias or Intercom?
Intercom wins 3–2 at 10 agents (close call). Gorgias takes price tags and user verdict; Intercom takes AI, desk basics and security; one round is even.
Is Gorgias cheaper than Intercom?
At 10 agents with the AI agent and agent assist on, Gorgias comes to $1,116 a month and Intercom to $1,075, from list prices. The bill round is even.
Which has the better AI, Gorgias or Intercom?
Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Intercom takes the round.
