Bouts / Freshdesk vs Tidio
Freshdesk vs Tidio
Red cornerFreshdesk
$19 per agent a month, billed annually (Freshdesk Growth)
Blue cornerTidio
$24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter)
Freshdesk: Plain Freshdesk no longer offers WhatsApp to accounts created from December 2025; live chat, WhatsApp, Instagram and the chat AI agent now come with Freshdesk Omni.
Freshdesk wins 3–2 at 10 agents (close call). Freshdesk takes price tags, desk basics and security; Tidio takes the bill and user verdict; one round is even.
The judges' card
| Round | Freshdesk | What happened | Tidio |
|---|---|---|---|
| Round 1The bill | At 10 agents with AI on: Freshdesk $1,325, Tidio $583 a month. Tidio is 56% cheaper and takes the round. | W | |
| Round 2Price tags | W | Freshdesk offers every price in public, monthly billing and no minimum; Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round. | |
| Round 3AI | = | Both offer an AI agent that also takes actions in other systems. Even. | = |
| Round 4Desk basics | W | Freshdesk offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Freshdesk takes the round. | |
| Round 5Security | W | Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round. | |
| Round 6User verdict | On G2: Freshdesk 4.4 from 3,779 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round. | W | |
| Rounds won | 3 | Freshdesk wins, 1 even | 2 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Freshdesk
- $422
- Tidio
- $199
3 agents, 750 conversations a month. Freshdesk wins 3–2.
Mid-size team
- Freshdesk
- $1,325
- Tidio
- $583
10 agents, 2,500 conversations a month. Freshdesk wins 3–2.
Large team
- Freshdesk
- $3,337
- Tidio
- —
25 agents, 6,250 conversations a month. Freshdesk wins 4–1.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Freshdesk Freshdesk Omni Pro; Tidio Growth + Lyro AI Agent.
Tale of the tape
| Freshworks | Made by | Tidio |
|---|---|---|
| per agent | Pricing | per conversation |
| $19 per agent a month, billed annually (Freshdesk Growth) | Paid plans from | $24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter) |
| Freshdesk Omni Pro | Plan we priced | Growth + Lyro AI Agent |
| $422 | 3 agents, AI on | $199 |
| $1,325 | 10 agents, AI on | $583 |
| $3,337 | 25 agents, AI on | — |
| $49 per 100 sessions | AI agent price | From $39 a month for 50 Lyro conversations ($32.50 billed annually), up to $700 for 1,000 ($583.33 billed annually); Contact for pricing |
| Email, Live chat, WhatsApp, Social | Channels | Email, Live chat, WhatsApp, Social |
| No | Free plan | 50 billable conversations a month, 10 seats and 50 one-time Lyro conversations |
| 14 days | Free trial | 7 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II, ISO 27001, ISO 27701, SOC 1 Type II, CSA STAR Level 1 | Audit reports | SOC 2 Type II |
| US, EU, Australia, India and Middle East regions on AWS | Data hosting | Data mainly processed on servers in the EEA; some data is transferred to the US |
| 4.4 (3,779) | G2 rating | 4.6 (1,962) |
| 4.5 (3,486) | Capterra rating | 4.7 (590) |
Questions
Which is better, Freshdesk or Tidio?
Freshdesk wins 3–2 at 10 agents (close call). Freshdesk takes price tags, desk basics and security; Tidio takes the bill and user verdict; one round is even.
Is Freshdesk cheaper than Tidio?
At 10 agents with the AI agent and agent assist on, Freshdesk comes to $1,325 a month and Tidio to $583, from list prices. Tidio takes the bill round.
Which has the better AI, Freshdesk or Tidio?
Both offer an AI agent that also takes actions in other systems. Even.
