Bouts / Front vs Tidio
Front vs Tidio
Red cornerFront
$25 per seat a month, billed annually (Starter, up to 10 seats, one channel type)
Blue cornerTidio
$24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter)
Front wins 3–1 at 10 agents (clear win). Front takes desk basics, security and user verdict; Tidio takes the bill; 2 rounds are even.
The judges' card
| Round | Front | What happened | Tidio |
|---|---|---|---|
| Round 1The bill | At 10 agents with AI on: Front $1,295, Tidio $583 a month. Tidio is 55% cheaper and takes the round. | W | |
| Round 2Price tags | = | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. | = |
| Round 3AI | = | Both offer an AI agent that also takes actions in other systems. Even. | = |
| Round 4Desk basics | W | Front offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Front takes the round. | |
| Round 5Security | W | Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round. | |
| Round 6User verdict | W | On G2: Front 4.7 from 2,515 reviews, Tidio 4.6 from 1,962 reviews. Front takes the round. | |
| Rounds won | 3 | Front wins, 2 even | 1 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Front
- $389
- Tidio
- $199
3 agents, 750 conversations a month. Front wins 3–1.
Mid-size team
- Front
- $1,295
- Tidio
- $583
10 agents, 2,500 conversations a month. Front wins 3–1.
Large team
- Front
- $3,238
- Tidio
- —
25 agents, 6,250 conversations a month. Front wins 4–0.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Front Professional; Tidio Growth + Lyro AI Agent.
Tale of the tape
| FrontApp, Inc. | Made by | Tidio |
|---|---|---|
| per agent | Pricing | per conversation |
| $25 per seat a month, billed annually (Starter, up to 10 seats, one channel type) | Paid plans from | $24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter) |
| Professional | Plan we priced | Growth + Lyro AI Agent |
| $389 | 3 agents, AI on | $199 |
| $1,295 | 10 agents, AI on | $583 |
| $3,238 | 25 agents, AI on | — |
| $0.89 per resolution, $0.39 per handoff, $0.05 per triage | AI agent price | From $39 a month for 50 Lyro conversations ($32.50 billed annually), up to $700 for 1,000 ($583.33 billed annually); Contact for pricing |
| Email, Live chat, WhatsApp, Social | Channels | Email, Live chat, WhatsApp, Social |
| No | Free plan | 50 billable conversations a month, 10 seats and 50 one-time Lyro conversations |
| 14 days | Free trial | 7 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II, ISO 27001 | Audit reports | SOC 2 Type II |
| US or EU hosting on AWS | Data hosting | Data mainly processed on servers in the EEA; some data is transferred to the US |
| 4.7 (2,515) | G2 rating | 4.6 (1,962) |
| 4.5 (292) | Capterra rating | 4.7 (590) |
Questions
Which is better, Front or Tidio?
Front wins 3–1 at 10 agents (clear win). Front takes desk basics, security and user verdict; Tidio takes the bill; 2 rounds are even.
Is Front cheaper than Tidio?
At 10 agents with the AI agent and agent assist on, Front comes to $1,295 a month and Tidio to $583, from list prices. Tidio takes the bill round.
Which has the better AI, Front or Tidio?
Both offer an AI agent that also takes actions in other systems. Even.
