Bouts / Gorgias vs Tidio
Gorgias vs Tidio
Red cornerGorgias
$10 a month for 50 tickets on Starter, billed monthly
Blue cornerTidio
$24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter)
Gorgias: In July 2026 Gorgias bundled AI Agent into every plan by default and raised the price of AI interactions beyond the included allowance from $0.90 to $1.50.
Gorgias wins 2–1 at 10 agents (close call). Gorgias takes price tags and desk basics; Tidio takes the bill; 3 rounds are even.
The judges' card
| Round | Gorgias | What happened | Tidio |
|---|---|---|---|
| Round 1The bill | At 10 agents with AI on: Gorgias $1,116, Tidio $583 a month. Tidio is 48% cheaper and takes the round. | W | |
| Round 2Price tags | W | Gorgias offers every price in public, monthly billing and no minimum; Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. | |
| Round 3AI | = | Both offer an AI agent that also takes actions in other systems. Even. | = |
| Round 4Desk basics | W | Gorgias offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Gorgias takes the round. | |
| Round 5Security | = | Both offer one audit report (SOC 2 Type II or ISO 27001). Even. | = |
| Round 6User verdict | = | On G2: Gorgias 4.6 from 582 reviews, Tidio 4.6 from 1,962 reviews. Too close to call. Even. | = |
| Rounds won | 2 | Gorgias wins, 3 even | 1 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Gorgias
- $437
- Tidio
- $199
3 agents, 750 conversations a month. Gorgias wins 2–1.
Mid-size team
- Gorgias
- $1,116
- Tidio
- $583
10 agents, 2,500 conversations a month. Gorgias wins 2–1.
Large team
- Gorgias
- $2,757
- Tidio
- —
25 agents, 6,250 conversations a month. Gorgias wins 3–0.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Gorgias Basic, Pro or Advanced with AI Agent (tier set by ticket volume); Tidio Growth + Lyro AI Agent.
Tale of the tape
| Gorgias | Made by | Tidio |
|---|---|---|
| per ticket | Pricing | per conversation |
| $10 a month for 50 tickets on Starter, billed monthly | Paid plans from | $24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter) |
| Basic, Pro or Advanced with AI Agent (tier set by ticket volume) | Plan we priced | Growth + Lyro AI Agent |
| $437 | 3 agents, AI on | $199 |
| $1,116 | 10 agents, AI on | $583 |
| $2,757 | 25 agents, AI on | — |
| $0.90 per automated interaction on annual plans, $1.00 on monthly; $1.50 per interaction beyond the plan allowance | AI agent price | From $39 a month for 50 Lyro conversations ($32.50 billed annually), up to $700 for 1,000 ($583.33 billed annually); Contact for pricing |
| Email, Live chat, Phone, SMS, Social, WhatsApp | Channels | Email, Live chat, WhatsApp, Social |
| No | Free plan | 50 billable conversations a month, 10 seats and 50 one-time Lyro conversations |
| 7 days | Free trial | 7 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II | Audit reports | SOC 2 Type II |
| Google Cloud in the US, EU and Australia; EU merchants are placed on EU servers | Data hosting | Data mainly processed on servers in the EEA; some data is transferred to the US |
| 4.6 (582) | G2 rating | 4.6 (1,962) |
| 4.6 (135) | Capterra rating | 4.7 (590) |
Questions
Which is better, Gorgias or Tidio?
Gorgias wins 2–1 at 10 agents (close call). Gorgias takes price tags and desk basics; Tidio takes the bill; 3 rounds are even.
Is Gorgias cheaper than Tidio?
At 10 agents with the AI agent and agent assist on, Gorgias comes to $1,116 a month and Tidio to $583, from list prices. Tidio takes the bill round.
Which has the better AI, Gorgias or Tidio?
Both offer an AI agent that also takes actions in other systems. Even.
