Bouts / HubSpot Service Hub vs Tidio
HubSpot Service Hub vs Tidio
Red cornerHubSpot Service Hub
$7 per seat a month, billed annually (Starter)
Blue cornerTidio
$24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter)
A draw at 10 agents, 2–2. HubSpot Service Hub takes AI and desk basics; Tidio takes the bill and user verdict; 2 rounds are even.
The judges' card
| Round | HubSpot Service Hub | What happened | Tidio |
|---|---|---|---|
| Round 1The bill | At 10 agents with AI on: HubSpot Service Hub $1,120, Tidio $583 a month. Tidio is 48% cheaper and takes the round. | W | |
| Round 2Price tags | = | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. | = |
| Round 3AI | W | HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round. | |
| Round 4Desk basics | W | HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. HubSpot Service Hub takes the round. | |
| Round 5Security | = | Both offer one audit report (SOC 2 Type II or ISO 27001). Even. | = |
| Round 6User verdict | On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round. | W | |
| Rounds won | 2 | Draw, 2 even | 2 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- HubSpot Service Hub
- $315
- Tidio
- $199
3 agents, 750 conversations a month. Draw, 2–2.
Mid-size team
- HubSpot Service Hub
- $1,120
- Tidio
- $583
10 agents, 2,500 conversations a month. Draw, 2–2.
Large team
- HubSpot Service Hub
- $2,845
- Tidio
- —
25 agents, 6,250 conversations a month. HubSpot Service Hub wins 3–1.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: HubSpot Service Hub Service Hub Professional; Tidio Growth + Lyro AI Agent.
Tale of the tape
| HubSpot | Made by | Tidio |
|---|---|---|
| per agent | Pricing | per conversation |
| $7 per seat a month, billed annually (Starter) | Paid plans from | $24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter) |
| Service Hub Professional | Plan we priced | Growth + Lyro AI Agent |
| $315 | 3 agents, AI on | $199 |
| $1,120 | 10 agents, AI on | $583 |
| $2,845 | 25 agents, AI on | — |
| $0.50 per resolved conversation (50 credits at $0.010); voice $0.50 per minute (beta) | AI agent price | From $39 a month for 50 Lyro conversations ($32.50 billed annually), up to $700 for 1,000 ($583.33 billed annually); Contact for pricing |
| Email, Live chat, Phone, WhatsApp, Social | Channels | Email, Live chat, WhatsApp, Social |
| Up to 2 users | Free plan | 50 billable conversations a month, 10 seats and 50 one-time Lyro conversations |
| — | Free trial | 7 days |
| Yes | Monthly billing | Yes |
| SOC 1 Type II, SOC 2 Type II, SOC 3, HIPAA attestation | Audit reports | SOC 2 Type II |
| US (AWS US East) and EU (Frankfurt) data centers | Data hosting | Data mainly processed on servers in the EEA; some data is transferred to the US |
| 4.4 (3,018) | G2 rating | 4.6 (1,962) |
| 4.4 (193) | Capterra rating | 4.7 (590) |
Questions
Which is better, HubSpot Service Hub or Tidio?
A draw at 10 agents, 2–2. HubSpot Service Hub takes AI and desk basics; Tidio takes the bill and user verdict; 2 rounds are even.
Is HubSpot Service Hub cheaper than Tidio?
At 10 agents with the AI agent and agent assist on, HubSpot Service Hub comes to $1,120 a month and Tidio to $583, from list prices. Tidio takes the bill round.
Which has the better AI, HubSpot Service Hub or Tidio?
HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round.
