---
title: Freshdesk vs Front
canonical: https://helpdeskbattles.com/freshdesk-vs-front
result: Front wins 2–1
updated: 2026-10-08
---

# Freshdesk vs Front

**Front wins 2–1 (close call) at 10 agents**

Front wins 2–1 at 10 agents (close call). Freshdesk takes price tags; Front takes security and user verdict; 3 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Even | At 10 agents with AI on: Freshdesk $1,325, Front $1,295 a month. That is within 10%, so the round is even. |
| Price tags | Freshdesk | Freshdesk offers every price in public, monthly billing and no minimum; Front offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round. |
| AI | Even | Both offer an AI agent that also takes actions in other systems. Even. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Front | Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round. |
| User verdict | Front | On G2: Freshdesk 4.4 from 3,779 reviews, Front 4.7 from 2,515 reviews. Front takes the round. |

## Monthly bill with AI on
| Team | Freshdesk | Front |
|---|---|---|
| 3 agents, 750 conversations a month | $422 | $389 |
| 10 agents, 2,500 conversations a month | $1,325 | $1,295 |
| 25 agents, 6,250 conversations a month | $3,337 | $3,238 |

## Sources
- Freshdesk: [Freshdesk Omni pricing](https://www.freshworks.com/freshdesk/omni/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk pricing](https://www.freshworks.com/freshdesk/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Getting started with Freshdesk Omni](https://support.freshdesk.com/support/solutions/articles/50000011785) — Freshworks, accessed 2026-10-08
- Freshdesk: [AI Agent and chatbot sessions FAQs](https://crmsupport.freshworks.com/support/solutions/articles/50000004664-ai-agent-and-chatbot-sessions-faqs) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.g2.com/products/freshdesk/reviews) — G2, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) — Capterra, accessed 2026-10-08
- Freshdesk: [Freshdesk Omni](https://www.capterra.com/p/10012197/Freshdesk-Omni/) — Capterra, accessed 2026-10-08
- Front: [Front Pricing and Plans](https://front.com/pricing) — Front, accessed 2026-10-08
- Front: [Autopilot add-on pricing and billing](https://help.front.com/en/articles/4890624) — Front Help Center, accessed 2026-10-08
- Front: [Copilot](https://front.com/product/copilot-ai-assistant) — Front, accessed 2026-10-08
- Front: [Compass](https://front.com/product/compass-AI-agent-performance-monitoring) — Front, accessed 2026-10-08
- Front: [Your customer AI agents are working. Now put them to work together.](https://front.com/blog/ai-agents-teammates-launch) — Front, accessed 2026-10-08
- Front: [Front Reviews](https://www.g2.com/products/front/reviews) — G2, accessed 2026-10-08
- Front: [Front Software: Features, Integrations, Pros & Cons](https://www.capterra.com/p/132901/Front/reviews/) — Capterra, accessed 2026-10-08
- Front: [Front Reviews](https://www.getapp.com/collaboration-software/a/front/reviews/) — GetApp, accessed 2026-10-08